In this series of in-depth articles, Investigative journalist Justin Elliott looks into the various manipulative and deceptive techniques that Intuit allegedly used in their Turbotax software.
Justin Elliott, Paul Kiel & Will Yong
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October 17, 2019
TurboTax pretends to delete your past information when you don’t upgrade to premium.
Gray et al.
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April 9, 2017
This is @Intuit mailing mngmt. How many dark patterns can you spot? Intentional hiding of "unsubscribe". Double negatives. Check to NOT receive emails but sometimes you actually sign up. And Zuckering – lets you work hard to rid of all their crap.
zmetak
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April 16, 2019
Administrative Law Judge Issues Initial Decision in FTC’s Case Against Intuit Inc.
FTC
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September 8, 2023
"FTC bans TurboTax from advertising free services, calls it deceptive"
Deceptive Patterns
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August 24, 2024
"Order bars Intuit from engaging in deceptive practices in the future"
Deceptive Patterns
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August 24, 2024