In this series of in-depth articles, Investigative journalist Justin Elliott looks into the various manipulative and deceptive techniques that Intuit allegedly used in their Turbotax software.
Justin Elliott, Paul Kiel & Will Yong
October 17, 2019
TurboTax pretends to delete your past information when you don’t upgrade to premium.
Gray et al.
April 9, 2017
This is @Intuit mailing mngmt. How many dark patterns can you spot? Intentional hiding of "unsubscribe". Double negatives. Check to NOT receive emails but sometimes you actually sign up. And Zuckering – lets you work hard to rid of all their crap.
zmetak
April 16, 2019
Administrative Law Judge Issues Initial Decision in FTC’s Case Against Intuit Inc.
FTC
September 8, 2023
"FTC bans TurboTax from advertising free services, calls it deceptive"
Deceptive Patterns
August 24, 2024
"Order bars Intuit from engaging in deceptive practices in the future"
Deceptive Patterns
August 24, 2024