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In Italy, Ryanair was fined € 850,000 for its famously hard to find to find "don't insure me" dark pattern.

April 4, 2023
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Agcm

"The Authority has also considered unfair, cumbersome and misleading, the mechanism imposed to consumers in order to select the no-purchase option of the travel insurance policy: in the Ryanair booking process it is necessary to go through the window of Country of Residence and select the option “refuse insurance”, positioned – in the Italian website - between Netherlands and Norway."

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