Deceptive Design – formerly
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Imagine getting locked out of your smart home thermostat because your credit card expired on an e-commerce store account.

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"Last month we had debit card fraud, where bank sent us new card. [...] Meanwhile, everything Amazon shut down for us. Amazon, Alexa, smart thermometers. Worst of all - the last season of #BetterCallSaul, which I *paid* for."

Aug 21, 2022

Phil Hill | Aug 21, 2022

If Jeff Bezos or Amazon executives like CEO Andy Jassy used vanishing messages to discuss Prime, the FTC wants them handed over as it investigates the company's sign-up tactics

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The FTC wants Amazon to fork over any disappearing messages that executives used to discuss Prime.The federal agency has been probing Amazon over potentially misleading tactics used to get people to subscribe. Insider reported in March that Amazon execs were worried customers felt tricked into signing up but did nothing.

Aug 21, 2022

Insider | Aug 21, 2022

FTC Investigation Into Amazon Prime Dark Patterns Intensifies

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The Federal Trade Commission has reportedly deepened its investigation into Amazon’s employment of dark patterns in the Amazon Prime subscription cancellation process. As EPIC explained in a complaint to the D.C. Attorney General last year, Amazon employs dark patterns to deter customers from canceling their Prime subscriptions.

Aug 05, 2022

EPIC | Aug 05, 2022

The Psychology Behind Amazon's Purchase Experience

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A critical analysis of Amazon's purchasing user journey (spoiler: contains dark patterns!)

Jan 31, 2022

Dan Benoni & Louis-Xavier Lavallee | Jan 31, 2022

Why is it so easy to rack up huge bills from AWS without intending?

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Are they purposefully neglecting to create cost control, projection and notification features?

Dec 14, 2021 | Dec 14, 2021

EPIC Files D.C. Consumer Protection Complaint Against Amazon Over Unfair and Deceptive User Interface

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EPIC has filed a complaint with the D.C. Attorney General alleging that Amazon unlawfully employs manipulative "dark patterns" in the Amazon Prime subscription cancellation process.

Feb 28, 2021

| Feb 28, 2021

The Norwegian Consumer Council files a legal complaint against Amazon for breaches of the Unfair Commercial Practices Directive, regarding the the cancellation process for Amazon Prime.

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The Norwegian Consumer Council’s study analysed the cancellation process for Amazon Prime. The analysis shows that consumers who want to leave the service are faced with a large number of hurdles, including complicated navigation menus, skewed wording, confusing choices, and repeated nudging. Throughout the process, Amazon manipulates users through wording and graphic design, making the process needlessly difficult and frustrating to understand.

Jan 14, 2021

Finn Myrstad & Øyvind H. Kaldestad | Jan 14, 2021

You must allow marketing notifications to be able to use Amazon’s charity donation programme in the app.

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Amazon requires the user to turn on device notifications in order to use AmazonSmile.

Jul 21, 2020

flippityjibbits | Jul 21, 2020

Amazon Music Unlimited: cancelling subscription.

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Amazon makes you click Into "Advanced Controls", move past a bunch of options of which none is $0.00, and then search for a plaintext link just to cancel your subscription.

Nov 03, 2019

MichaelKolber | Nov 03, 2019

They Know What You Watched Last Night

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"Many streaming customers are unaware that the sitcom titles they prefer, the ads they do not skip, their email addresses and the serial numbers identifying the devices they use are being harvested and distributed."

Oct 25, 2019

Tiffany Hsu | Oct 25, 2019

Smart TVs are data-collecting machines, new study shows

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"Add smart TVs to the growing list of home appliances guilty of surveilling people’s movements. A new study from Princeton University shows internet-connected TVs, which allow people to stream Netflix and Hulu, are loaded with data-hungry trackers."

Oct 11, 2019

Zoe Schiffer | Oct 11, 2019

Amazon: Pantry & free shipping offer.

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me: let me quickly order the #toddler some lotion @amazon: cool, do this pantry thing for #freeshipping me: k sure, let's get a bunch amazon: nah we Red heart #ux @darkpatterns so you need to subscribe

Apr 27, 2019

dejmejia | Apr 27, 2019

Amazon Prime: cancel subscription.

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Cancelling Amazon Prime is a simple three step shaming process. All you have to do is scream “I don’t want my benefits” in to a mirror, without crying. Please respect my privacy through this difficult time

Apr 24, 2019

martynreding | Apr 24, 2019

Amazon: Defaults to Subscription.

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Defaults to subcription instead of one-time purchase

Aug 01, 2017

Gray et al. | Aug 01, 2017

Amazon: Email Unsubscribe Link.

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“Unsubscribe here” is grayed out in front of a gray background, making it harder to see.

Jul 01, 2017

Gray et al. | Jul 01, 2017

Amazon: Deceptive Ratings.

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Amazon doesn’t actually show the real average in their star ratings on products, they use machine learning to calculate the ratings while taking into account certain factors.

Apr 03, 2017

Gray et al. | Apr 03, 2017