547
A critical analysis of Amazon's purchasing user journey (spoiler: contains dark patterns!)
522
Are they purposefully neglecting to create cost control, projection and notification features?
482
EPIC has filed a complaint with the D.C. Attorney General alleging that Amazon unlawfully employs manipulative "dark patterns" in the Amazon Prime subscription cancellation process.
441
The Norwegian Consumer Council’s study analysed the cancellation process for Amazon Prime. The analysis shows that consumers who want to leave the service are faced with a large number of hurdles, including complicated navigation menus, skewed wording, confusing choices, and repeated nudging. Throughout the process, Amazon manipulates users through wording and graphic design, making the process needlessly difficult and frustrating to understand.
389
Amazon requires the user to turn on device notifications in order to use AmazonSmile.
333
Amazon makes you click Into "Advanced Controls", move past a bunch of options of which none is $0.00, and then search for a plaintext link just to cancel your subscription.
328
"Many streaming customers are unaware that the sitcom titles they prefer, the ads they do not skip, their email addresses and the serial numbers identifying the devices they use are being harvested and distributed."
318
"Add smart TVs to the growing list of home appliances guilty of surveilling people’s movements. A new study from Princeton University shows internet-connected TVs, which allow people to stream Netflix and Hulu, are loaded with data-hungry trackers."
245
me: let me quickly order the #toddler some lotion @amazon: cool, do this pantry thing for #freeshipping me: k sure, let's get a bunch amazon: nah we Red heart #ux @darkpatterns so you need to subscribe
242
Cancelling Amazon Prime is a simple three step shaming process. All you have to do is scream “I don’t want my benefits” in to a mirror, without crying. Please respect my privacy through this difficult time
144
“Unsubscribe here” is grayed out in front of a gray background, making it harder to see.
113
Amazon doesn’t actually show the real average in their star ratings on products, they use machine learning to calculate the ratings while taking into account certain factors.