When a user creates an account on Boston Globe, the email subscription checkboxes are already checked, and the “Price Today” is not the price paid in the future. To find the future price, the user must go to the FAQ section of the website
Gray et al.
April 24, 2016
On any page, there is a non-removable banner that claims the user can subscribe for only 99 cents per week, but if you follow the process to subscribe, the user finds out that this price only lasts for 4 weeks
Gray et al.
April 24, 2016
The user must go to the FAQ to find out how to cancel an account, which requires calling the Boston Globe by phone.
Gray et al.
April 24, 2016
"Signed up for the @BostonGlobe to read an article. Article was 'meh', so wanted to cancel my sub. Cannot do it online, have to call. The agent tells me: 'You can't cancel the first 24 hours because you'll only show up in the system after...'"
Gergely Orosz
July 28, 2022