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Boston Globe

Boston Globe subscriptions cannot be cancelled in the first 24 hours of creating them.

Airtable ID

567

"Signed up for the @BostonGlobe to read an article. Article was 'meh', so wanted to cancel my sub. Cannot do it online, have to call. The agent tells me: 'You can't cancel the first 24 hours because you'll only show up in the system after...'"

Jul 28, 2022

Gergely Orosz | Jul 28, 2022

Boston Globe: Misleading Subscription Cost.

Airtable ID

65

On any page, there is a non-removable banner that claims the user can subscribe for only 99 cents per week, but if you follow the process to subscribe, the user finds out that this price only lasts for 4 weeks

Apr 24, 2016

Gray et al. | Apr 24, 2016

Boston Globe: Hard to Cancel Subscription.

Airtable ID

66

The user must go to the FAQ to find out how to cancel an account, which requires calling the Boston Globe by phone.

Apr 24, 2016

Gray et al. | Apr 24, 2016

Boston Globe: Hard to Find Cost.

Airtable ID

64

When a user creates an account on Boston Globe, the email subscription checkboxes are already checked, and the “Price Today” is not the price paid in the future. To find the future price, the user must go to the FAQ section of the website

Apr 24, 2016

Gray et al. | Apr 24, 2016