New York Times

"Instead of providing a direct button to cancel your subscription, a person must chat with a customer care advocate or call the company within certain business hours to cancel. This dark pattern was publicly shared on Twitter by @melanie_seibert ."
Dark Patterns Tip Line
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April 13, 2021
A class action lawsuit was filed in June 2020, alleging that the New York Times has been violating California law by automatically renewing consumers’ subscriptions without proper authorization and making it “exceedingly difficult” to cancel existing subscriptions.
Jerry Lambe
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June 18, 2020
Transcript of a 17 minute chat log of a consumer trying to cancel their New York Times subscription.
jandll
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February 18, 2021
New York Times makes it intentionally difficult and time consuming to cancel subscription. #forcedcontinuance i finally had to cancel my credit card after trying on chat 3 times, being made to wait and "dropped service". For Shame
martylafl
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March 1, 2021
"There’s a spectrum of behavior — some of which is just smart business and tech practices, and some of which is more nefarious. But using the term “dark patterns” to broadly describe anything that we don’t understand, or can’t see that is designed to get you to do something… becomes problematic pretty quickly. "
Techdirt
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August 19, 2022