New York Times

A class action lawsuit was filed in June 2020, alleging that the New York Times has been violating California law by automatically renewing consumers’ subscriptions without proper authorization and making it “exceedingly difficult” to cancel existing subscriptions.

New York Times
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Jerry Lambe
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June 18, 2020

Transcript of a 17 minute chat log of a consumer trying to cancel their New York Times subscription.

New York Times
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jandll
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February 18, 2021

New York Times makes it intentionally difficult and time consuming to cancel subscription. #forcedcontinuance i finally had to cancel my credit card after trying on chat 3 times, being made to wait and "dropped service". For Shame

New York Times
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martylafl
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March 1, 2021

Cancelling this New York Times subscription took about 8 minutes. Most of the time was just waiting for the CS rep to respond in live chat.

New York Times
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Darkpatterns.org
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January 7, 2022

"There’s a spectrum of behavior — some of which is just smart business and tech practices, and some of which is more nefarious. But using the term “dark patterns” to broadly describe anything that we don’t understand, or can’t see that is designed to get you to do something… becomes problematic pretty quickly. "

New York Times
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Techdirt
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August 19, 2022