Deceptive Design (formerly darkpatterns.org)
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New York Times

NYT subscription takes much-longer to cancel than to create.

Airtable ID

534

Cancelling this New York Times subscription took about 8 minutes. Most of the time was just waiting for the CS rep to respond in live chat.

Jan 07, 2022

Darkpatterns.org | Jan 07, 2022

New York Times: cancel subscription.

Airtable ID

483

New York Times makes it intentionally difficult and time consuming to cancel subscription. #forcedcontinuance i finally had to cancel my credit card after trying on chat 3 times, being made to wait and "dropped service". For Shame

Mar 01, 2021

martylafl | Mar 01, 2021

Before buying a NYT subscription, here's what it'll take to cancel it .

Airtable ID

461

Transcript of a 17 minute chat log of a consumer trying to cancel their New York Times subscription.

Feb 18, 2021

jandll | Feb 18, 2021

New York Times Makes Subscription Cancellations ‘Exceedingly Difficult’ for Consumers, Class Action Lawsuit Alleges

Airtable ID

383

A class action lawsuit was filed in June 2020, alleging that the New York Times has been violating California law by automatically renewing consumers’ subscriptions without proper authorization and making it “exceedingly difficult” to cancel existing subscriptions.

Jun 18, 2020

Jerry Lambe | Jun 18, 2020