Now TV takes subscribers wishing to cancel through multiple screens asking them if they're sure they wish to cancel before letting them select 'I still want to cancel'.
NowTV
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JamieJBartlett
August 4, 2020
An example of the "hard to cancel" dark pattern.
NowTV
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Gareth Crossan
August 24, 2022
I signed up to @NOW at a reduced price of £5.99 (normally £9.99) as part of a 3 month special offer, Today I decided to cancel my subscription, To dissuade me from cancelling my subscription, @NOW threaten to increase my price for the remainder of my contract to the original £9.99. Ironic that NOW is home to characters like Joker and The Night King, cause this is a perfect example of scum and villainy if I’ve ever seen it. @darkpatterns
NowTV
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Thisistomok
April 19, 2023