The original presentation that started it all -
Ryanair
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Harry Brignull
September 13, 2010
Ryanair hides the opt-out for travel insurance inside a drop-down list of countries to choose insurance for. Because there is no explicit “Do not ensure me” option, customers may pay for travel insurance they would not have if given the option.
Ryanair
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Gray et al.
August 1, 2017
Clicking the continue button automatically agrees to the terms and conditions, but the text that describes this is very small.
Ryanair
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Gray et al.
May 2, 2017
Ryanair's text for subscribing to their mailing list says 'If you don't wish to receive these offers, please opt-out' but the tick box is checked by default. This is confusing for the user - do they need to leave the box checked, or uncheck, to opt out?
Ryanair
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cynddl
March 9, 2020