Spectrum

"Multiple calls to Spectrum to cancel Internet which were transferred through endless “other lines”, transfer wait times taking up to 40 minutes, which calls resulted in total obliteration of any clarity that services had been canceled. They even hung up, simply forcing the whole web again, and it was all different from the last. Bills continued without service rendered, for months. Calls to address the bills, each and every one, resulted in the same consuming and blindingly unproductive loops and hurdles. This has been endured every month. I find out that it’s actually not over only when yet another bill shows up. This is currently still unresolved, I am forced into another exhausting slew of calls to address the bill."

"To sign up for their services or to upgrade, one follows the prompts they provide. When we sign on or upgrade, we get right through, easy peasy, no wait times. Nice reps, etc. We’ve also needed to cancel before and downgrade our plans again following the prompts to get the correct rep/dept. The difference is night and day! We’ve waiting at least an hour on hold twice and an hour and a half once and that time finally hung up because we ran out of patience. They make it extremely difficult to get through to cancel or downgrade AND their refund method is borderline thievery. Instead of a prorated refund if terminating or downgrading anytime during a month, no prorated refund is given. If you cancel mid month, one loses all monies. In our case one time we finally grew so fed up with their tactics that we decided to cancel. Unaware that we were ONE day into our plan month they refused to refund us for the month that we were canceling/losing! They argued that we were one day into the month so we owed the full $175.00! We called back and spoke with supervisors and didn’t get anywhere."

"They wasted my time by trying to make it impossible for me to cancel the service, first a long hold time to speak to a representative on the phone (the only way to cancel), then by giving me sales pitch and question after question trying to get me to keep services. I literally had to repeat over and over again “I want to cancel the service” and the representative tried very hard to ignore my request and kept asking me things like “well what services would you like”. It was awful."