Deceptive Design (formerly darkpatterns.org)
Hall of Shame ›

Tesla

Tesla: Butt-dialed upgrades.

Airtable ID

414

Tesla owner says he butt-dialed a $4,280 Autopilot upgrade — and is still waiting on a refund. Dr. Ali Vaziri says he was charged for a $4,280 software upgrade for his Tesla without even being aware of opening the app. Other Tesla users have reported similar problems.

Oct 07, 2020

Lora Kolodny | Oct 07, 2020

Elon Musk responds to author Nassim Nicholas Taleb regarding his Dark Pattern complaint.

Airtable ID

358

@nntaleb Just saw this today. Tesla refunds in general should be easy to get electronically \& certainly through customer service. Will he addressed.

Jan 15, 2020

elonmusk | Jan 15, 2020

Author Nassim Nicholas Taleb is caught out by Dark Patterns in the Tesla app and is denied a refund.

Airtable ID

357

Elon @elonmusk, your Customer Support at Tesla is even worse than I claimed last time. It is an insult to your customers.

Jan 15, 2020

nntaleb | Jan 15, 2020