Author Nassim Nicholas Taleb is caught out by Dark Patterns in the Tesla app and is denied a refund.
Elon @elonmusk, your Customer Support at Tesla is even worse than I claimed last time. It is an insult to your customers.
Tesla
|
nntaleb
January 15, 2020
Tesla owner says he butt-dialed a $4,280 Autopilot upgrade — and is still waiting on a refund. Dr. Ali Vaziri says he was charged for a $4,280 software upgrade for his Tesla without even being aware of opening the app. Other Tesla users have reported similar problems.
Tesla
|
Lora Kolodny
October 7, 2020
@nntaleb Just saw this today. Tesla refunds in general should be easy to get electronically & certainly through customer service. Will he addressed.
Tesla
|
elonmusk
January 15, 2020