"Cookie pop-up uses language that suggests agreeing more to cookies as opposed to giving equal weight ot both options."
Dark Patterns Tip Line
April 4, 2025
"I found Uber One no longer useful to me so I decided I wanted to cancel the subscription. Reading their help topic on cancelling, I was bemused by the line: “You can cancel your membership upto 48 hours before your next scheduled payment”. I was expecting I could simply cancel and then use up the remaining period of time, similar to any other cancellation experience. I followed the directions to hopefully find the “End membership” button anyway. It wasn’t there. I am essentially forced to set a schedule a date in my diary 48 hours before the next payment is taken from me. But I need to know when this occurs, so I used my bank statements to find out, it’s a month from now."
Dark Patterns Tip Line
October 19, 2023
When a driver tries to stop for the day, the Uber app prompts them to continue in order to achieve an arbitrary “goal” for the day. It even goes so far as to highlight the “keep driving” option to make selecting it easier.
Gray et al.
April 2, 2017
When the user tries to delete the app, Uber warns that while the app will delete all data on the phone, it will keep data in the cloud. This is vague, but concerning if the user values their online privacy.
Gray et al.
January 29, 2017