Zoom

"When I canceled, and then requested a refund, I was told to follow instructions (reactivate, click click click click etc.) to get a refund. The instructions are misleading and did not work. Here’s the entire thread in a screenshot: https://www.fficient.com/screenshots/screenshot34620220413.png – also attached. I still don’t have a refund, but I pointed out to them the darkness of their alleged refund process. Hoping they clean things up. But they likely won’t without pressure."

Zoom uses obstruction and misdirection in its subscription cancellation journey.

Users agree to allow Zoom to access and use their Service Generated Data for various purposes, including product development, marketing, analytics, and improving their services, in accordance with applicable laws and this Agreement.

"Zoom terms now allow training AI on user content with no opt out"