Microsoft's Xbox Live Gold and Game Pass provide a platform for gamers to access a vast library of games and play with each other online. These products operate on a membership basis, with automatic renewal at the end of each contract period, requiring customers to actively take steps to cancel their subscription. The Competition and Markets Authority (CMA) has launched an investigation into the auto-renewal terms of Nintendo Switch, PlayStation, and Xbox to determine if they are unfair. During its investigation, the CMA identified concerns regarding Microsoft's auto-renewing subscriptions, including unclear upfront contract renewal terms, difficulty in turning off automatic renewal, and customers continuing to pay for services they no longer use. Microsoft has made commitments to address these concerns in the CMA's efforts to investigate the online console video gaming sector.