The Competition and Markets Authority (CMA) has repeatedly warned Viagogo, a secondary ticketing site, to improve the way it presents information on its website in order to comply with UK consumer protection law. One area of focus has been the lack of information about the face value of tickets being offered for resale, as well as the fairness of certain restrictive terms and short deadlines for claiming refunds under Viagogo's guarantee. Despite legal action and a court order mandating Viagogo to overhaul its operations, the CMA has identified ongoing issues, such as incomplete information about resale restrictions, misleading claims about ticket availability, incomplete seat number information, and incomplete addresses of businesses selling tickets. The CMA contends that information about the face value of tickets is crucial for consumers to evaluate the quality of the ticket and to determine whether the price is reasonable. Additionally, information about time limits for claims under Viagogo's guarantee enables consumers to decide whether to use the platform for purchasing tickets.