The Federal Trade Commission (FTC) filed a complaint against Epic Games, accusing the company of violating the Children's Online Privacy Protection Rule (COPPA) and engaging in deceptive practices. Epic Games has made it difficult for users to cancel or request refunds for unauthorized charges, particularly for Battle Passes, Llamas, and Cosmetics in their game Fortnite. Initially, users were not allowed to cancel any charges, but starting from June 2019, Epic introduced a limited-time option to cancel Cosmetics charges, albeit with certain limitations. However, users have complained that Epic employs design tactics, known as "dark patterns," to discourage cancellations and refunds by obscuring the option or making it hard to find. Furthermore, Epic intentionally created a complex and lengthy refund request process, hiding the link under the "Settings" tab and requiring users to navigate unnecessary steps such as providing a reason and confirming their intent to request a refund. These practices have raised concerns about Epic's approach towards customer refunds and their transparency in addressing unauthorized charges.