Deceptive Design (formerly darkpatterns.org)

Hall of shame

ABC Mouse: charging and renewing memberships without consent.

Airtable ID

405

Children’s Online Learning Program ABCmouse failed to disclose important information to consumers, leading many consumers to be renewed & charged for memberships without their consent

| Sep 02, 2020

| | Sep 02, 2020

Statement of Commissioner Rohit Chopra Regarding Dark Patterns in the Matter of Age of Learning, Inc. Commission File Number 1723186

Airtable ID

404

"At a time when many parents are looking for more opportunities for educational enrichment online, it is disappointing that services like ABCmouse have scammed millions of dollars from families through dark patterns, as alleged in the Commission’s complaint. By making it extremely difficult to cancel recurring subscription fees, ABCmouse engaged in conduct that was not only unethical, but also illegal."

| Sep 02, 2020

| Rohit Chopra | Sep 02, 2020

HBL: App issuing unwanted bank loans.

Airtable ID

403

A loan popup screen appears when a user logs in to Pakistani bank HBL's app. It features a picture, some text and Yes/No buttons to begin evaluation of your loan, all in English. This could lead to users who did not want a loan getting one and paying it back with 25-35% interest.

| Sep 01, 2020

| thoraoffbeat | Sep 01, 2020

StoriesOnBoard: subscription cancellations.

Airtable ID

402

StoriesOnBoard does not allow users to cancel their subscription without sending an email or starting a support chat.

| Aug 27, 2020

| afuerstenau | Aug 27, 2020

Wired: consent management platform.

Airtable ID

401

Wired's consent management platform shows unselected settings as having 'Objection applied'. A box to opt-in is labelled 'Remove objection'. Using the word 'objection' implies shaming the user for not having opted in.

| Aug 22, 2020

| 1Br0wn | Aug 22, 2020

Tfl App: Privacy settings.

Airtable ID

400

The Tfl App's Privacy Settings offer a ‘Accept All’ but no ‘Reject All' option. For users not wanting to Accept All the option is to 'Manage Cookies' which then leads the requirement to 'Manage Partners’. Users may find this time-consuming and non-transparent.

| Aug 22, 2020

| PrivacyMatters | Aug 22, 2020

Wired: How Facebook and Other Sites Manipulate Your Privacy Choices

Airtable ID

399

Social media platforms repeatedly use so-called dark patterns to nudge you toward giving away more of your data.

| Aug 12, 2020

| Arielle Pardas | Aug 12, 2020

Now TV: subscription cancellation.

Airtable ID

395

Now TV takes subscribers wishing to cancel through multiple screens asking them if they're sure they wish to cancel before letting them select 'I still want to cancel'.

| Aug 04, 2020

| JamieJBartlett | Aug 04, 2020

Wired: How to Spot—and Avoid—Dark Patterns on the Web

Airtable ID

392

You've seen them before: the UX ploys designed to trick you into spending money, or make it nearly impossible to unsubscribe. Here's what to look out for.

| Jul 29, 2020

| Eric Ravenscraft | Jul 29, 2020

A thread about nutrition information labels on prepacked food in the UK, and how they can be manipulated.

Airtable ID

391

"While nutrition and food labelling is in the news, here's a thread about the nutrition information labels which are required to appear on prepacked food in the UK, and how they can be manipulated with increasingly absurd definitions of a "serving". Examples follow..."

| Jul 29, 2020

| elocemearg | Jul 29, 2020

Fake timer, sneak-into-basket and false assertions used on Trump's donation website.

Airtable ID

390

Numerous dark patterns employed by the Trump campaign.

| Jul 22, 2020

| ChetMcAwsomLazr | Jul 22, 2020

You must allow marketing notifications to be able to use Amazon’s charity donation programme in the app.

Airtable ID

389

Amazon requires the user to turn on device notifications in order to use AmazonSmile.

| Jul 21, 2020

| flippityjibbits | Jul 21, 2020

Care.com: Unsubscribe.

Airtable ID

386

I’m still not sure how to unsubscribe from care.com

| Jul 04, 2020

| DrummerBoyDibs | Jul 04, 2020

New York Times Makes Subscription Cancellations ‘Exceedingly Difficult’ for Consumers, Class Action Lawsuit Alleges

Airtable ID

383

A class action lawsuit was filed in June 2020, alleging that the New York Times has been violating California law by automatically renewing consumers’ subscriptions without proper authorization and making it “exceedingly difficult” to cancel existing subscriptions.

| Jun 18, 2020

| Jerry Lambe | Jun 18, 2020

Airtable: hidden charges for sharing.

Airtable ID

381

When a subscriber shares a link to an Airtable document, they are charged a year's subscription fee for each person a document is shared with. The charges are incurred without any notification or warning.

| Jun 15, 2020

| harper | Jun 15, 2020

Google are loading ads a few seconds after the search results have loaded, making you accidentally click them.

Airtable ID

380

Although it's arguable whether this was on purpose or not, it is likely to have driven ad revenue from accidental clicks.

| Jun 08, 2020

| Brumcar | Jun 08, 2020

Coursera shows course as "Enroll for Free" but after a user signs in, it becomes a $39/month premium subscription.

Airtable ID

379

This coursera course looks free, which tempts users to register. Once they have registered, the website reveals that the course is not free.

| May 29, 2020

| Lokipi | May 29, 2020

Discount Tire: Marketing unsubscribe.

Airtable ID

373

Discount Tire Unsubscribe Dark Pattern? Here is default view.

| Apr 17, 2020

| mgbgtv8 | Apr 17, 2020

Dark patterns identified in the consent-obtaining mechanisms of Google, Amazon, Facebook, Apple, and Microsoft

Airtable ID

372

Qualitative evaluation of the consent-obtaining mechanisms implemented and used by the five big tech companies, i.e. Google, Amazon, Facebook, Apple, and Microsoft (GAFAM)

| Apr 15, 2020

| SoheilHuman | Apr 15, 2020

The New Yorker: consent preferences.

Airtable ID

370

The New Yorker's consent preferences are unclear. The option for ‘Do Not Sell My Personal Information’ appears to be on, implying the user has selected not to have their information sold, but the instructions say to move it to the left to turn it off. This is confusing.

| Mar 30, 2020

| josh_zelonis | Mar 30, 2020

Udemy: Advertising unobtainable price.

Airtable ID

369

Udemy Course Dark Pattern for Price Discount, Happened on multiple courses as soon as I clicked buy now or log in it would go back to the original price, I heard they were stealing professors lectures as well and not compensating them or dealing with copyright well either.

| Mar 27, 2020

| nixwave | Mar 27, 2020

Ryanair: subscriber opt-out.

Airtable ID

368

Ryanair's text for subscribing to their mailing list says 'If you don't wish to receive these offers, please opt-out' but the tick box is checked by default. This is confusing for the user - do they need to leave the box checked, or uncheck, to opt out?

| Mar 09, 2020

| cynddl | Mar 09, 2020

Yousician: free trial.

Airtable ID

364

Tried out @yousician, but sadly hit right away with @darkpatterns. Tap "Start with free trial" (primes me that I'm not committing to anything yet), give finger ID (almost an habitual thing, as it's required for free apps too) and you just signed up to a 145 USD/y plan.

| Feb 07, 2020

| wwalmink | Feb 07, 2020

Conde Nast: consent preferences.

Airtable ID

363

Look at this misleading crap from @CondeNast. The switch labeled "do not sell my personal info" actually needs to be switched to OFF to keep info private, only explained in the small print. And even though I clicked "do not sell" to get this popup, it's set to ON by default!

| Feb 06, 2020

| eparillon | Feb 06, 2020

Netflix: misleading promotional email.

Airtable ID

362

I've received an email from @netflix asking me to "finalise the signup" when I don't remember registering. Worried about the identity theft etc went to a chat & discovered this is a "PROMOTIONAL EMAIL".

| Feb 04, 2020

| StealthRadek | Feb 04, 2020

Shazam: Unpredictable menu options.

Airtable ID

361

When you press the menu icon the result seems to randomly switch between displaying the full menu where you can choose to open the song in Spotify, save it, or share it, and the Apple Music only pop-up. Sometimes you can press it multiple times & get only one result or the other.

| Jan 28, 2020

| letsrollok | Jan 28, 2020

Yahoo Mail: adverts presented as unread emails.

Airtable ID

360

Dark #UX pattern spotted on @yahoomail - ads are styled to look like unread emails, making it too easy for users to accidentally click on the ad and drive revenue to Yahoo and their advertisers.

| Jan 28, 2020

| Emilia_Totzeva | Jan 28, 2020

Elon Musk responds to author Nassim Nicholas Taleb regarding his Dark Pattern complaint.

Airtable ID

358

@nntaleb Just saw this today. Tesla refunds in general should be easy to get electronically \& certainly through customer service. Will he addressed.

| Jan 15, 2020

| elonmusk | Jan 15, 2020

Author Nassim Nicholas Taleb is caught out by Dark Patterns in the Tesla app and is denied a refund.

Airtable ID

357

Elon @elonmusk, your Customer Support at Tesla is even worse than I claimed last time. It is an insult to your customers.

| Jan 15, 2020

| nntaleb | Jan 15, 2020

New Yorker: consent preferences.

Airtable ID

356

On the @NewYorker's site, there's a cookie setting literally called "Sell My Personal Information". If you disable it, it will auto-enable itself when you use the CTA to close the window! Absolutely egregious disregard for ethical UX.

| Jan 11, 2020

| _armannobari | Jan 11, 2020

Wish Shopping: unsubscribe.

Airtable ID

351

I hate stuff like this, came across this one recently on @WishShopping. Also important to note, this only, modal comes up after you submit a form of checkboxes, where the last box resubscribes you to a weekly drip campaign

| Dec 27, 2019

| IamTrevorMurphy | Dec 27, 2019

Outlook: consent preferences.

Airtable ID

349

So, @outlook/@Microsoft wants me to manually un-check like 100 companies if I don't want them collecting my data... #privacy

| Dec 04, 2019

| AdrianSkar | Dec 04, 2019

Microsoft: consent preferences.

Airtable ID

348

Very @darkpatterns example by @Microsoft? What are my options here? "Accept optional data..." as opposed to "Yes send optional data...". I wish not to send anything. Which option should I choose?

| Nov 30, 2019

| BrtZndbrgn | Nov 30, 2019

Plusnet: Marketing opt-out.

Airtable ID

347

Plusnet with their intentionally confusing language.

| Nov 24, 2019

| Seriphe | Nov 24, 2019

LinkedIn: unsubscribe.

Airtable ID

346

After hunting down the tiny link I was sure I had cancelled my @LinkedIn premium subscription last month. Turns out they switch the primary and secondary button so at a glance you think you are performing the opposite action

| Nov 23, 2019

| occitanemoron | Nov 23, 2019

ICICI Bank: life cover upsell.

Airtable ID

345

WTF @ICICIBank, why would I need life cover while transferring funds to a friend!

| Nov 23, 2019

| mitul_45 | Nov 23, 2019

Yahoo: unsubscribe.

Airtable ID

344

Trying to unsubscribe from @Yahoo/@verizonmedia

| Nov 22, 2019

| MCSeb | Nov 22, 2019

Facebook hijacks your back button, generating 12 entries for each page you visit.

Airtable ID

343

Facebook makes it hard for users to leave facebook via their browser's back button.

| Nov 22, 2019

| xichael | Nov 22, 2019

Facebook App: fake message alert.

Airtable ID

341

That Facebook and its #UX#darkpattern When you are on the web, it shows you a message that does not exist to download the messaging app, Hook Model in action.

| Nov 16, 2019

| cchavezhello | Nov 16, 2019

Google: consent preferences.

Airtable ID

338

Google hiding the ability to say no thanks only if you scroll down. Not immediately obvious that you can

| Nov 09, 2019

| glen_george | Nov 09, 2019

ClickUp: user shaming.

Airtable ID

337

A signup window for ClickUp says: 'Save 26 days per year. We analyzed the time saved by over 4,000 teams after switching to ClickUp. That's 624 hours back!' Underneath, the button for not signing up is labelled 'No, I want to waste 26 days'

| Nov 07, 2019

| jnnksbrt | Nov 07, 2019

RevolutApp: consent preferences.

Airtable ID

336

Hey @RevolutApp. What's with the confusing, blatant dark pattern messaging here when I go to toggle targeted marketing? Why MUST you be so sneaky? Why? Why?

| Nov 06, 2019

| KimberlyMicado | Nov 06, 2019

SpotHero: confusing unsubscribe.

Airtable ID

335

Check out this gem. Change in standard answer, followed by double negative content.

| Nov 05, 2019

| TeacohTime | Nov 05, 2019

Fii Stilat: fake countdown timer.

Airtable ID

334

Textbook example of @darkpatterns in Europe: @BogdanCovrig & I visited this webshop from three different browsers & they seem to personalize their timers to the specific browser call. No math.random(), but still curious. Days don’t change, just minutes & seconds.

| Nov 04, 2019

| CatalinaGoanta | Nov 04, 2019

Amazon Music Unlimited: cancelling subscription.

Airtable ID

333

Amazon makes you click Into "Advanced Controls", move past a bunch of options of which none is $0.00, and then search for a plaintext link just to cancel your subscription.

| Nov 03, 2019

| MichaelKolber | Nov 03, 2019

Apple IOS: nagging users to subscribe to Apple Pay.

Airtable ID

331

iPhone users are nagged to sign up to Apple Pay

| Oct 31, 2019

| BEERLEAGUERED | Oct 31, 2019

Disney Destinations: unsubscribe.

Airtable ID

330

stop making people jump through the hoop! make these processes simple and straightforward!

| Oct 29, 2019

| dishonestmktg | Oct 29, 2019

Apple IOS: nagging users to subscribe to Apple Pay.

Airtable ID

329

When Apple makes me believe that the installation of iOS is not finished until I configure Apple Pay.

| Oct 26, 2019

| SylvieAustrui | Oct 26, 2019

They Know What You Watched Last Night

Airtable ID

328

"Many streaming customers are unaware that the sitcom titles they prefer, the ads they do not skip, their email addresses and the serial numbers identifying the devices they use are being harvested and distributed."

| Oct 25, 2019

| Tiffany Hsu | Oct 25, 2019

BecauseNightIsBetter.com: allow notifications.

Airtable ID

327

One of the worst @darkpatterns I ever came across: Press allow notifications to verify that you are not a robot. When you decline it even redirects you to a different subdomain and asks you again.

| Oct 19, 2019

| etticat | Oct 19, 2019

alternate.de: consent preferences.

Airtable ID

326

See this #darkpattern all the time in cookie banners: the primary action is not 'confirm', but 'select + confirm all'

| Oct 19, 2019

| obesechinese | Oct 19, 2019

EE: unclear services sign up.

Airtable ID

325

One of the many reasons I’m leaving @EE - pulling @darkpatterns like this. Go to buy more data (extortionately priced), choose “One-off” and a pop-up appears with “Monthly Recurring” as the prominent, highlighted option. Now I have to waste my time working out how to cancel…

| Oct 17, 2019

| danchristians | Oct 17, 2019

Dark Pattern Games: resource for gamers wanting to avoid Dark Patterns.

Airtable ID

324

Dark Pattern Games is a review site that analyses the Dark Patterns used by different games. It has a voting system and is meticulously put together.

| Oct 17, 2019

| Anon | Oct 17, 2019

The Turbotax Trap - How the Tax Prep Industry Makes You Pay

Airtable ID

323

In this series of in-depth articles, Investigative journalist Justin Elliott looks into the various manipulative and deceptive techniques that Intuit allegedly used in their Turbotax software.

| Oct 17, 2019

| Justin Elliott, Paul Kiel & Will Yong | Oct 17, 2019

Onetravel uses a random number generator to create a fake "X people are looking at this fight" notification.

Airtable ID

322

Ok this is really funny, check this out. I was in the process of booking a flight via @OneTravel. Trying to make me book ASAP, they claimed: "38 people are looking at this flight". Whoa

| Oct 16, 2019

| Harpaz, Ophir | Oct 16, 2019

Gumtree: marketing preferences.

Airtable ID

320

On log in, you either accept marketing emails or cancel which logs you out. No way to opt out here. That’s not good UX @Gumtree #darkpattern

| Oct 14, 2019

| christiansandor | Oct 14, 2019

Citibank: upselling pop up.

Airtable ID

319

This #darkpattern pops up from time to time in the @Citi @Citibank mobile app. There's no way to dismiss the initial pop up, and when you try to say No Thanks on the next screen, you must confirm you're not interested.

| Oct 14, 2019

| ryantaber88 | Oct 14, 2019

Smart TVs are data-collecting machines, new study shows

Airtable ID

318

"Add smart TVs to the growing list of home appliances guilty of surveilling people’s movements. A new study from Princeton University shows internet-connected TVs, which allow people to stream Netflix and Hulu, are loaded with data-hungry trackers."

| Oct 11, 2019

| Zoe Schiffer | Oct 11, 2019

LinkedIn: Sync contacts.

Airtable ID

316

Some more #darkpatterns here, by LinkedIn. You can either sync, or postpone for later.

| Oct 06, 2019

| pappasadrian | Oct 06, 2019

Unknown: cookie preferences.

Airtable ID

315

Here’s a ridiculous example of a deceptive dark pattern. Looks like advertising and analytics cookies are off by default, but the red button actually turns them on. You have to click «more options» to keep it disabled.

| Oct 02, 2019

| airavn | Oct 02, 2019

Touchnote: misleading 'best value'.

Airtable ID

313

@Touchnote has this gem on their pricing comparison page. One option is marked as "best value". The selected item promises $19.80 of savings. But...they are all the same price?

| Sep 30, 2019

| JC_UX | Sep 30, 2019

IKEA: self-service POS terminal.

Airtable ID

312

Hello @IKEAUK, this is from your self-service POS terminal. I don’t want to enter my post code, where am I supposed to press ‘No Thanks’ ?

| Sep 29, 2019

| djh | Sep 29, 2019

NDTV Food: user shaming.

Airtable ID

311

You know what @NDTVFood, this doesn't give the greatest impression of your site.

| Sep 28, 2019

| pgl | Sep 28, 2019

Beyond Burger: allow notifications.

Airtable ID

310

check out this cursed shit i found on this site. it tells you to allow notifications to verify if your a human with a fake captcha. i only have seen the beyond burger site do this.

| Sep 27, 2019

| AmiTheRobot | Sep 27, 2019

Eventbrite: marketing preferences.

Airtable ID

309

in Eventbrite's last step when you register for tickets. 'Go To My Tickets' not only signs you up for email marketing but it's already opt-in for you. Sneaky + interfering the interface.

| Sep 23, 2019

| AndreiStroescu1 | Sep 23, 2019

Buienradar: pop-up consent.

Airtable ID

308

Example of @darkpatterns. The page I wanted to view is hidden by an overlay asking permission to show a popup. I don't want that, but my only options are 'yes' and 'not now, maybe later'. Where is the 'no', @buienradar?

| Sep 10, 2019

| BrtZndbrgn | Sep 10, 2019

Quora: forced App sign up.

Airtable ID

307

Shame on @Quora for implementing a dark pattern that forces me to download their app without an option to exit this horrible popup

| Sep 10, 2019

| koolamusic | Sep 10, 2019

Météo-France: settings preferences.

Airtable ID

306

Nice @darkpatterns here @meteofrance: “j'accepte” doesn't save the current settings, it turns everything on and exits. To keep the selected settings you have to chose “je valide mes choix”

| Sep 08, 2019

| EvpokPadding | Sep 08, 2019

Grammarly: hidden cancel subscription button.

Airtable ID

303

Hey @Grammarly, kinda shitty UX trying to hide the button to cancel my subscription.

| Sep 03, 2019

| AndreasNorman | Sep 03, 2019

Swiss Airlines: cookie settings.

Airtable ID

301

What a mischievous technique to trick people into giving in all the data by accidentally clicking the wrong click of action.

| Aug 30, 2019

| smashingmag | Aug 30, 2019

Yahoo: unsubscribe.

Airtable ID

300

Trying to unsubscribe, so which option is colored, buttonized, front and center? Cancel, of course.

| Aug 30, 2019

| BrianHershey | Aug 30, 2019

Unknown: marketing preferences.

Airtable ID

299

@darkpatterns on this danish Website. It says: You will also recieve our newsletter. Easy to unsubscribe. It has a checkbox that says: Okay, i understand. And if not checked, a warning appears forcing you to check it. Bad impression in the first 2 minutes.

| Aug 28, 2019

| VilladsClaes | Aug 28, 2019

LinkedIn: unsubscribe.

Airtable ID

297

Trying to cancel my @LinkedIn premium... that is dark pattern isn't it?

| Aug 21, 2019

| mutebg | Aug 21, 2019

Vueling Airlines: sneaking services to customers as 'Priority Boarding'.

Airtable ID

296

The check-in process in @vueling hiding so many @darkpatterns to fool the passengers taking services we don't want as 'prioritary boarding

| Aug 19, 2019

| NachoOliveras | Aug 19, 2019

Coursera: marketing preferences.

Airtable ID

295

Yet another example of @darkpatterns, this time found on @coursera. You cannot just decline, it's "now" or "later"...

| Aug 19, 2019

| jacek_bilski | Aug 19, 2019

CBS: You are about to cancel your subscription. Still want to cancel after us asking 4 times?

Airtable ID

294

CBS makes it exceptionally difficult for users to cancel their premium subscription.

| Aug 18, 2019

| LifeLegacy | Aug 18, 2019

Contacts+: Call spam block.

Airtable ID

293

Hey @contactsplus you’re joining the @darkpatterns army!

| Aug 17, 2019

| _gallina_ | Aug 17, 2019

Google News: ad-blockers & privacy tools.

Airtable ID

292

Today @googlenews joined the ranks of "Sites that don't want you to use ad-blockers/privacy tools & just tell you that you're offline if you do" (along with @TheAtlantic) I'm fine with "Turn off your ad-blocker to use this site," less so with lying.

| Aug 16, 2019

| jessamyn | Aug 16, 2019

TripAdvisor: deleting account.

Airtable ID

291

Deleting your TripAdvisor account? It's more complex than destroying a ring Did you notice that "back" button that looks like a submit one? Well it took me 3 times to realize I was always going backwards instead of deleting my account

| Aug 14, 2019

| Mamboleoo | Aug 14, 2019

Gitlab: marketing preferences.

Airtable ID

290

This sadly looks like a @darkpatterns from @gitlab 2019 Global Developer Report: DevSecOps

| Aug 05, 2019

| hpizaia | Aug 05, 2019

UserTesting: unclear pricing information.

Airtable ID

289

@usertesting the sadly ironic sales experience for visitors on your site is disappointing. No prices + minimal info on the pricing page = informed decision? Then chatbot that asks an unanswerable question & forces me to give email address/name before asking more.

| Aug 05, 2019

| ycamjak | Aug 05, 2019

Shining a Light on Dark Patterns

Airtable ID

288

"This article provides the first public evidence of the power of dark patterns. It discusses the results of the authors’ large-scale experiment in which a representative sample of American consumers were randomly assigned to a control group, a group that was exposed to mild dark patterns, or a group that was exposed to aggressive dark patterns. All groups were told they had been automatically enrolled in an identity theft protection plan, and the experimental manipulation varied what acts were necessary for consumers to decline the plan. Users in the mild dark pattern condition were more than twice as likely to remain enrolled as those assigned to the control group, and users in the aggressive dark pattern condition were almost four times as likely to remain enrolled in the program."

| Aug 05, 2019

| Luguri, Jamie; Strahilevitz, Lior | Aug 05, 2019

YouTube Premium: confusing subscribe pop-up.

Airtable ID

286

Intentionally confusing buttons from “don’t be evil” @google @YouTube here.

| Jul 30, 2019

| pauledevans | Jul 30, 2019

KingoWhatsapp: Consent preferences.

Airtable ID

285

"Do you want it or you want it? The choice is yours." What kind of UX #darkPattern sorcery is this lol...

| Jul 27, 2019

| MaticJ | Jul 27, 2019

Quora: forced app download.

Airtable ID

284

@Quora, please let me know when you have fixed this very dark example of @darkpatterns. I do not have the app and do not wish to download it. You leave me no other choice than leaving Quora. If that's what you want, so be it.

| Jul 26, 2019

| BrtZndbrgn | Jul 26, 2019

Admiral: renewal and cancellation of insurance.

Airtable ID

283

Really poor @darkpatterns from @AdmiralUK. Sign up for car insurance online, manage account online, get email notification of auto-renewal (which I didn't explicitly sign up for) for a 38% increase in cost. No option to cancel auto-renewal online. Shameful and exploitative.

| Jul 24, 2019

| thelonelyrobot | Jul 24, 2019

Listonic: 'add item' button design also used in site's advertisements.

Airtable ID

282

Another #DarkPattern from @listonic (a grocery list app). They use a blue button to add an item to your grocery list - but that button disappears when you scroll down. Their ad space, however, has a similar blue button plastered to it that's always visible.

| Jul 21, 2019

| DougCollinsUX | Jul 21, 2019

Jake Sweeney car dealership: marketing unsubscribe.

Airtable ID

281

Haven't seen this dark pattern before... Hit unsubscribe from an email, then like most people I almost skipped the "why?" part and almost got resubscribed. Car dealerships are still generally bad marketers.

| Jul 19, 2019

| cuhpajo | Jul 19, 2019

National Express: cash back offer used to sneak sale of paid-for subscription.

Airtable ID

280

Oof, a masterful dark pattern from @nationalexpress @darkpatterns

| Jul 17, 2019

| fawkesley | Jul 17, 2019

Crazy egg: pop-ups.

Airtable ID

279

@crazyegg You know what users LOVE when they're reading articles? Takeover popups that interrupt them and can't be dismissed. This is some @darkpatterns shenanigans right here.

| Jul 16, 2019

| fienen | Jul 16, 2019

Netflix: autoplay for kids' TV shows.

Airtable ID

278

Frustrating: Can’t turn off @Netflix autoplaying next episode kids’ videos directly on smart TV (must use web interface) Bat-Sh*t Infuriating: @Netflix apparently CAN’T disable autoplay for KIDS profiles (only adult ones)? Shame on you.

| Jul 13, 2019

| lukestein | Jul 13, 2019

ICO: cookie preferences.

Airtable ID

276

I have no idea if analytics cookies are turned on or off. This obviously is not what 'good' looks like.

| Jul 04, 2019

| tbroyer | Jul 04, 2019

Daily Express: cookie preferences.

Airtable ID

275

OK, so let's "continue to partners" (there isn't another option anyway). So this screen is now about advertising and tracking. There are 252 partners listed here, with 245 pre-selected. That is a lot of companies who want to know about you. Note the @darkpatterns usage of green.

| Jul 03, 2019

| drogersuk | Jul 03, 2019

Lionsgate: marketing opt-in.

Airtable ID

274

Tried to redeem a @lionsgate digital movie download code, was forced into accepting spam marketing emails if I wanted to continue.

| Jun 30, 2019

| gfitzp | Jun 30, 2019

Facebook's "friend request" list becomes an "invite friends" list as you scroll down, making it easy to mistakenly invite friends.

Airtable ID

271

"Facebook users are prompt with a list of friend requests. They start tapping the ‘Confirm’ buttons, repeatedly, one after the other. At some point, the list starts showing suggestions instead of requests, but since the UI is almost identical, users easily miss this important difference, resulting in some unwanted friend requests."

| Jun 26, 2019

| GilBouhnick | Jun 26, 2019

How E-Commerce Sites Manipulate You Into Buying Things You May Not Want

Airtable ID

270

"'Alexandra from Anaheim just saved $222 on her order' says one message next to an image of a bright, multicolored dress. [...] But “Alexandra from Anaheim” did not buy the dress. She does not exist."

| Jun 24, 2019

| Jennifer Valentino-DeVries | Jun 24, 2019

MyFitnessPal: consent preferences.

Airtable ID

268

I tried ticking and unticking the boxes—there's no way to permanently say no to both in @MyFitnessPal.

| Jun 23, 2019

| liamdaws | Jun 23, 2019

Smule: sign out of app.

Airtable ID

267

No way to sign out on @smule, an app with millions of downloads. To delete your account, you need to submit a request through their FAQ on their website and fill a super long form. I hate it when apps do this.

| Jun 19, 2019

| anthilemoon | Jun 19, 2019

Google Backup and Sync: "weasel wording" from the app preferences.

Airtable ID

266

A perfect example of "weasel wording" from the Google Backup and Sync app preferences.

| Jun 14, 2019

| harrybr | Jun 14, 2019

Otto.de: Newsletter opt-in required to subscribe.

Airtable ID

264

This is once a #darkpattern : I have to order the newsletter in order to be able to register with #otto_de

| Jun 12, 2019

| holger1411 | Jun 12, 2019

No items found.

Reddit manipulates users into installing mobile app

Airtable ID

540

Reddit is famous for their relentless interruptions to their web experience in pushing users towards their native mobile app. Here they experiment with a "cheeky" nudge about cats and dogs.

Jan 18, 2022

Szprinktrap | Jan 18, 2022

Steinberg requires users to subscribe to a newsletter before using one of their products

Airtable ID

539

This modal dialog box requires users to subscribe to a mandatory newsletter.

Jan 17, 2022

agirres | Jan 17, 2022

Venmo's payment protection feature allows the buyer to add a fee that the sender pays - without their consent

Airtable ID

536

"Venmo has a feature where the person that you’ve requested payment from can opt into payment protection, which adds a 1.9% fee to the transaction that the requestor pays without any sort of consent or control if opted into. It’s a dark pattern that I can’t believe is legal."

Jan 10, 2022

witchoria | Jan 10, 2022

Norton and Avast install crytpominer software without user consent

Airtable ID

535

"Norton360 isn't the only antivirus product installing cryptominers. Avira, a "free" antivirus product w/ > 500M users, recently introduced users to Avira Crypto. Avira is now owned by NortonLifeLock, which also just bought Avast antivirus (500M users)"

Jan 08, 2022

Brian Krebs | Jan 08, 2022

NYT subscription takes much-longer to cancel than to create.

Airtable ID

534

Cancelling this New York Times subscription took about 8 minutes. Most of the time was just waiting for the CS rep to respond in live chat.

Jan 07, 2022

Darkpatterns.org | Jan 07, 2022

Barclays bank "Tick the box if you don't want us to tell you about offers..."

Airtable ID

529

"Now I know why I'm getting marketing material posted to me when I thought I'd turned this off"

Jan 06, 2022

kimeshan_ | Jan 06, 2022

Twitter's "Install App" modal dialogue prompt on top of all the content is a form of user abuse

Airtable ID

526

"The company should know by now, based on the dozens of previous rejections: I'm not interested!"

Jan 01, 2022

Metadat | Jan 01, 2022

Verizon's tracking feature is opt out, so customers will be tracked without their knowledge.

Airtable ID

521

This is a #privacy nightmare and an utter disgrace. @Verizon you are a pipe to the internet and that is all. I am appalled you would think you have the right to track and monetize my activity.

Dec 14, 2021

Burley | Dec 14, 2021

Ebay's mandatory marketing emails

Airtable ID

518

If you register with http://ebay.co.uk using the "sign in with google" feature, you get automatically opted in to marketing emails.

Dec 13, 2021

Ebay | Dec 13, 2021

Intersport.de uses fake "X visitors are looking at this product right now" component.

Airtable ID

514

On the intersport.de website, a random number generator was used to fake live consumer interest on product listing pages

Jul 04, 2021

darkpatterns | Jul 04, 2021

Docker Hub has a delay when users opt out of tracking, and no delay when users opt.

Airtable ID

513

"ummmm @Docker Hub cookies preferences take 20 seconds to be processed.. is this a @TrustArc technical challenge or a dark pattern? #darkpatterns"

Jul 01, 2021

BogdanCovrig | Jul 01, 2021

Pitchbook.com provides users no way to opt out of cookies.

Airtable ID

512

Despite this being a legal requirement in various legal jurisdictions, pitchbook.com forces users to "consent" to cookies if they wish to enter the website.

Jul 01, 2021

ThatDesignFeel | Jul 01, 2021

Akismet uses a random number generator to show a fake live counter on their home page.

Airtable ID

511

A random number is added to the true count of "spam comments blocked to date" to simulate a live counter

Jun 30, 2021

OnarAlili | Jun 30, 2021

Robinhood to pay $70 million fine after causing ‘widespread and significant harm’ to customers.

Airtable ID

510

"[...] customers received false or misleading information from Robinhood on a variety of issues, including how much money customers had in their accounts, whether they could place trades on margin and more."

Jun 30, 2021

Alicia Adamczyk | Jun 30, 2021

The New Yorker sends a fake "final demand" letter to trick users into resubscribing.

Airtable ID

508

The letter reads "statement of account" "FINAL NOTICE" except it's just an invitation to renew a subscription that would otherwise expire.

Jun 28, 2021

joelanman | Jun 28, 2021

Ex-reddit engineering manager admits to the dark patterns they built while working there.

Airtable ID

506

“Yes, power users complain—and still continue using the site—but the casual user does not. These dark patterns have been normalized on other websites. These practices are done because it works”

Jun 26, 2021

Wting | Jun 26, 2021

Checking in on Fast.

Airtable ID

502

For those of you that don’t know, Fast is a one-click and login checkout tool. To date, they’ve been primarily focused on ecommerce sites which puts them up against the likes of Shop Pay, Apple Pay and other simple purchase solutions...

Mar 12, 2021

Chris Frantz | Mar 12, 2021

Humble: placement of 'Add to Cart' button.

Airtable ID

500

Really disappointed in @humble for this UI design. The "add to cart" button adds a monthly subscription but is strategically placed to make users believe it will just get them the bundle instead. Not cool, @humble. You should be ashamed of yourselves.

Mar 11, 2021

Metallion98 | Mar 11, 2021

T-Mobile will sell your web-usage data to advertisers unless you opt out.

Airtable ID

498

Data sales begin April 26 unless you opt out; T-Mobile claims it'll be anonymous.

Mar 09, 2021

Jon Brodkin | Mar 09, 2021

Figma: Hidden fees & pricing model.

Airtable ID

497

Hey @figmadesign, could you please tell people that they're being charged extra money if they submit this form with the "can edit" option? And maybe explain your pricing model INSIDE the app?

Mar 09, 2021

greg00r | Mar 09, 2021

Talkspace, Headspace and Betterhelp: "data brokers".

Airtable ID

495

Yeah, unfortunately @talkspace @Headspace and @betterhelp are not therapy providers — they are data brokers mining your most intimate conversations & reselling them to 3rd parties incl. advertisers. You should not use them under any circumstances.

Mar 09, 2021

nandoodles | Mar 09, 2021

Jumbo app: hidden skip button.

Airtable ID

494

Look at this dark pattern bullshit. Finding the skip button isn't supposed to be a game.

Mar 08, 2021

dankim | Mar 08, 2021

Confluent: Free credits.

Airtable ID

493

Received a surprise bill of $700+ USD from @confluentinc I believe I got this bill due to dark patterns in UX and I think Confluent can do *much better* to treat their customers right.

Mar 07, 2021

bartekci | Mar 07, 2021

Xiaomi phones: Data collection.

Airtable ID

488

When turning off data collection on Xiaomi phones, you need to turn off every single system app and in between you need to wait 10 seconds.

Mar 03, 2021

InvisibleBryan | Mar 03, 2021

Asana: Per-seat pricing.

Airtable ID

486

Is there any other well known SaaS company besides @asana that charges per-seat pricing but uses this dark pattern

Mar 02, 2021

JeremyWeir | Mar 02, 2021

Zipcar: subscription plans.

Airtable ID

485

What's the difference between Zipcar's $7, $8, and $10 plans?

Mar 02, 2021

darkpatterns | Mar 02, 2021

Samsung: Marketing information settings.

Airtable ID

484

Samsung's stock health app now showing ads on a friend's Samsung S9 phone, which he bought for hundreds of €.

Mar 01, 2021

WolfieChristl | Mar 01, 2021

New York Times: cancel subscription.

Airtable ID

483

New York Times makes it intentionally difficult and time consuming to cancel subscription. #forcedcontinuance i finally had to cancel my credit card after trying on chat 3 times, being made to wait and "dropped service". For Shame

Mar 01, 2021

martylafl | Mar 01, 2021

Can Clubhouse Move Fast Without Breaking Things?

Airtable ID

480

The 11-month old audio social network is compelling. It also has some very grown-up problems.

Feb 25, 2021

Kevin Roose | Feb 25, 2021

Quartz: subscription details.

Airtable ID

479

so quartz won't even tell you how much it charges for a subscription unless you give it your email, which automatically subscribes you to a newsletter

Feb 25, 2021

juliacarriew | Feb 25, 2021

Orthofeet.com: Low stock message.

Airtable ID

477

Low-stock Message on http://orthofeet.com. The message does not disclose the quantity in stock to users and appears for all products on the website.

Feb 21, 2021

Mathur, Arunesh; Acar, Gunes; Friedman, Michael J.; Lucherini, Elena; Mayer, Jonathan; Chetty, Marshini; Narayanan, Arvind | Feb 21, 2021

6pm.com: Low-stock message.

Airtable ID

476

Low-stock Message on http://6pm.com. Choosing product options shows Only 3 left in stock. The out-of-stock message makes it always seem that the item just sold out.

Feb 21, 2021

Mathur, Arunesh; Acar, Gunes; Friedman, Michael J.; Lucherini, Elena; Mayer, Jonathan; Chetty, Marshini; Narayanan, Arvind | Feb 21, 2021

Spanx: Testimonials.

Airtable ID

475

Testimonials on http://spanx.com. The website does not disclose how these were sourced, or whether they were submitted by actual customers.

Feb 21, 2021

Mathur, Arunesh; Acar, Gunes; Friedman, Michael J.; Lucherini, Elena; Mayer, Jonathan; Chetty, Marshini; Narayanan, Arvind | Feb 21, 2021

JC Penney: Activity Notification.

Airtable ID

474

Activity Notification on http://jcpenney.com highlighting the number of people who viewed the product in the last day.

Feb 21, 2021

Mathur, Arunesh; Acar, Gunes; Friedman, Michael J.; Lucherini, Elena; Mayer, Jonathan; Chetty, Marshini; Narayanan, Arvind | Feb 21, 2021

Thredup.com: Activity Notification.

Airtable ID

473

Activity Notification on http://thredup.com highlighting the names and locations of those who purchased the product. The message always signals sold products as "just saved", regardless of the real recency.

Feb 21, 2021

Mathur, Arunesh; Acar, Gunes; Friedman, Michael J.; Lucherini, Elena; Mayer, Jonathan; Chetty, Marshini; Narayanan, Arvind | Feb 21, 2021

Top Coat: Pressured selling.

Airtable ID

472

Pressured Selling on http://topcoat.store. On adding a product to cart, a popup appears asking the user to upgrade their purchase.

Feb 21, 2021

Mathur, Arunesh; Acar, Gunes; Friedman, Michael J.; Lucherini, Elena; Mayer, Jonathan; Chetty, Marshini; Narayanan, Arvind | Feb 21, 2021

New Balance: opt-out option.

Airtable ID

471

Trick Questions on http://newbalance.co.uk. Normally, checkboxes are designed to be ticked to opt in. In this case however, the user is required to tick to opt out.

Feb 21, 2021

Mathur, Arunesh; Acar, Gunes; Friedman, Michael J.; Lucherini, Elena; Mayer, Jonathan; Chetty, Marshini; Narayanan, Arvind | Feb 21, 2021

Greenfingers: opt-out option.

Airtable ID

470

Visual Interference on http://greenfingers.com. The opt-out option is grayed out to indicate it is disabled or cannot be clicked, when it can.

Feb 21, 2021

Mathur, Arunesh; Acar, Gunes; Friedman, Michael J.; Lucherini, Elena; Mayer, Jonathan; Chetty, Marshini; Narayanan, Arvind | Feb 21, 2021

Radioshack: confirmshaming.

Airtable ID

469

Confirmshaming on http://radioshack.com. The option to dismiss the popup is framed to shame the user into avoiding it.

Feb 21, 2021

Mathur, Arunesh; Acar, Gunes; Friedman, Michael J.; Lucherini, Elena; Mayer, Jonathan; Chetty, Marshini; Narayanan, Arvind | Feb 21, 2021

Samsung.com: Limited Time.

Airtable ID

468

Limited Time on http://samsung.com. The website states that the deal is "Limited Time Only" without disclosing the deal's deadline.

Feb 21, 2021

Mathur, Arunesh; Acar, Gunes; Friedman, Michael J.; Lucherini, Elena; Mayer, Jonathan; Chetty, Marshini; Narayanan, Arvind | Feb 21, 2021

Leesa.com: Countdown Timer.

Airtable ID

467

Countdown Timer in a popup displayed on http://leesa.com. In this instance, the stated offer is valid even after the half hour long timer expires.

Feb 21, 2021

Mathur, Arunesh; Acar, Gunes; Friedman, Michael J.; Lucherini, Elena; Mayer, Jonathan; Chetty, Marshini; Narayanan, Arvind | Feb 21, 2021

Justfab.com: Countdown timer.

Airtable ID

466

Countdown Timer on http://justfab.com. In this instance, the stated offer is valid even after the hour long timer expires.

Feb 21, 2021

Mathur, Arunesh; Acar, Gunes; Friedman, Michael J.; Lucherini, Elena; Mayer, Jonathan; Chetty, Marshini; Narayanan, Arvind | Feb 21, 2021

WSJwine: Hidden Subscription.

Airtable ID

465

Hidden Subscription on http://wsjwine.com. Selecting the WSJwine Advantage option does not reveal the recurring subscription of $89 unless "Learn More" is clicked on.

Feb 21, 2021

Mathur, Arunesh; Acar, Gunes; Friedman, Michael J.; Lucherini, Elena; Mayer, Jonathan; Chetty, Marshini; Narayanan, Arvind | Feb 21, 2021

Ross-simons.com: VIP Rewards Club.

Airtable ID

464

Hidden Subscription on http://ross-simons.com. Joining the VIP Rewards Club does not reveal the recurring subscription of $95 unless "Terms and conditions" is clicked on.

Feb 21, 2021

Mathur, Arunesh; Acar, Gunes; Friedman, Michael J.; Lucherini, Elena; Mayer, Jonathan; Chetty, Marshini; Narayanan, Arvind | Feb 21, 2021

GameStop Hearing Exposes a Sick Business Model Destined to Exacerbate Wealth Inequality in America

Airtable ID

463

An exchange between Congresswoman Cindy Axne of Iowa and CEO of Robinhood Vlad Tenev "opened a window into a sick business model on Wall Street that is pumping out billionaires like Citadel’s Ken Griffin while seducing young people with the gamification of trading."

Feb 19, 2021

Pam Martens and Russ Martens | Feb 19, 2021

When FOMO Trumps Privacy: The Clubhouse Edition

Airtable ID

462

Clubhouse, the new audio-based social media app... is gaining lots of attention. Part of its popularity comes from it being pegged as the next social media giant. Beyond the hype, its epic product privacy failures are what warrants scrutiny.

Feb 19, 2021

Lourdes Turrecha | Feb 19, 2021

Before buying a NYT subscription, here's what it'll take to cancel it .

Airtable ID

461

Transcript of a 17 minute chat log of a consumer trying to cancel their New York Times subscription.

Feb 18, 2021

jandll | Feb 18, 2021

Fake countdown timer on Fabletics.com.

Airtable ID

460

"Great limited time deal on http://fabletics.com @Fabletics. Oh wait... It's a #darkpattern. The countdown timer resets every time you refresh the page."

Feb 18, 2021

constanta_rosca | Feb 18, 2021

Clubhouse app makes it possible for users to pause notifications but not stop them completely from the in-app settings.

Airtable ID

459

Although it is possible to stop notifications via the iOS operating system settings, if the user goes into the settings area of the clubhouse app, they are only able to temporarily pause notifications.

Feb 15, 2021

wichsp | Feb 15, 2021

Does ticking the boxes enable or disable data sharing and targeted ads?

Airtable ID

453

The meaning of a "tick" is not described (does it mean opt in, or opt out?). This ambiguity will drive higher opt-in rates.

Feb 02, 2021

airavn | Feb 02, 2021

CONFUSING BY DESIGN: A Data Protection Law Analysis of TikTok’s Privacy Policy

Airtable ID

452

This report argues that TikTok does not comply with the GDPR in a number of ways.

Feb 01, 2021

Dr. J. Ausloos & Dr. V. Verdoodt | Feb 01, 2021

Graze UK food brand uses extremely low contrast text to show calorie information.

Airtable ID

448

This high calorie snack is packaged in a deceptive manner by prominently showing a calorie count that appears to be for the whole packet, but upon closer inspection is just for a small portion. Further information is hidden using illegible text.

Jan 28, 2021

darkpatterns | Jan 28, 2021

Trello hides the link to sign up without a premium subscription .

Airtable ID

446

"...this one nearly got me. @trello really wants you to use their free trial... the start without is juuust below your view."

Jan 27, 2021

ohhellohellohii | Jan 27, 2021

Lyft priority mode gives drivers extra work but comes with a 10% pay cut.

Airtable ID

445

"I learned about a new feature Lyft quietly rolled out a few months ago. Drivers hate it. It's called priority mode and Lyft pitches it to drivers as a way to "stay busy... We'll prioritize you over other drivers." But it comes with a 10% pay cut."

Jan 22, 2021

darakerr | Jan 22, 2021

Internations.org uses Roach Motel and Forced Continuity Dark Patterns.

Airtable ID

442

The German "expat community" website @Internationsorglures their members into automatically renewing membership subscription plans & charges their credit cards without prior notification for yearly membership fees. If an @Internationsorg member decides not willing to accept that the Albatross membership was automatically renewed, they force their #darkpatterns on them by hiding the "downgrade" & "delete profile" options from the user interface & threat their members with debt collectors.

Jan 17, 2021

KristinaVonK | Jan 17, 2021

The UPS Legal Agreement is hard to read, requring the user to scroll through the entire document with just 10 lines visible.

Airtable ID

439

This is a very long legal agreement that the user can only read 10 lines at a time, making it more likely for users to give up and proceed, unawares of the content of the document.

Jan 12, 2021

fonix232 | Jan 12, 2021

Netflix, HBO, YouTube and Amazon Prime: Missing stop buttons.

Airtable ID

438

The traditional square stop-button has been disappearing from media players across the board. This seems like a deliberate trend; a subtle tactic to keep you "captive" - don't present the user with any obvious option to stop watching and they will be less likely to think to.

Dec 30, 2020

mindplaydk | Dec 30, 2020

The Telegraph uses the term "Legitimate Interest" in which to hide the means to opt out of personalised ads and ad tracking.

Airtable ID

437

"Legitimate Interest sounds like "you say no, but we're making it legitimate to track you". So I don't consent but you still have a legitimate right to have relationship with my privacy? How does that work? 🤔"

Dec 30, 2020

PtitBen | Dec 30, 2020

Baremetrics make it very hard to cancel premium subscriptions.

Airtable ID

434

"Before you use, or subscribe to @Baremetrics, please make sure you read this. This happened today. I went to their app to try & unsubscribe because we feel that Stripe's own dashboard is good enough for us after they added reporting specifically.

Dec 22, 2020

cmdkhalilov | Dec 22, 2020

Oddballs: Promoting non-existent discount.

Airtable ID

432

Maybe don't say there's a chance to get a 25% discount when its literally impossible

Dec 07, 2020

Mr__Nitrogen | Dec 07, 2020

A fake "wheel of fortune" game of chance that is impossible to win on myoddballs.com

Airtable ID

431

"@myoddballs Maybe don't say there's a chance to get a 25% discount when its literally impossible"

Dec 07, 2020

Mr__Nitrogen | Dec 07, 2020

Ikea's cookie agree button pops up right on top of the "go" button right before you click it.

Airtable ID

430

If the user attempts to click go, the cookie pop-up may appear directly below their cursor just as they are about to click, causing them to inadvertently opt in to tracking.

Nov 30, 2020

shadic108 | Nov 30, 2020

Peacock TV: Unsubscribe.

Airtable ID

429

When you try to find the unsubscribe button from peacock emails. Dark gray on a dark black background.

Nov 22, 2020

gtfohbitchass | Nov 22, 2020

Is the New Instagram Update a New Form of Dark Pattern?

Airtable ID

427

In the last days, the most recent Instagram update has been in the news for the worst reasons. Many users and influencers have publicly spoken out their dissatisfaction, namely James Charles, who, in a rant video, advised his followers not to update their apps.

Nov 19, 2020

Mariana V | Nov 19, 2020

Marktplaats.nl: Unsolicited marketing emails.

Airtable ID

423

Marktplaats.nl saves your email and spams you even if you don’t finish registering for an account

Oct 31, 2020

Anon | Oct 31, 2020

Dark patterns in US election websites

Airtable ID

422

Before the American election we compared the experience of donating money to Donald Trump vs Joe Biden through their websites. Who uses dark patterns to trick users into donating more?

Oct 29, 2020

Unusable podcast | Oct 29, 2020

Booking.com pretends that it has a working button for delete account.

Airtable ID

421

The account deletion process requires the user to check their email. This makes the process unnecessarily difficult.

Oct 26, 2020

Joliejule | Oct 26, 2020

All the President’s Spam

Airtable ID

420

"A group of researchers at Princeton University’s Center for Information Technology Policy (CITP) has just published the findings of its research into a collection of 100,000 political emails, including those from the Trump campaign. It found that the majority of emails used “dark patterns” to manipulate voters and trick donors."

Oct 22, 2020

Stephen Hutcheon, Inga Ting and Katia Shatoba | Oct 22, 2020

Beekting: guidance for creating Dark Patterns.

Airtable ID

419

Beekting.com provides customers with instructions on how to create fake notifications that play on cognitive biases.

Oct 20, 2020

harrybr | Oct 20, 2020

Belvita Breakfast Golden Oats packaging shows misleading information about calories.

Airtable ID

417

Deceptive food packaging is everywhere. This packaging recommends that you eat 4 biscuits as part of a "balanced breakfast" but the calorie figures are for an 11.25g serving, which turns out to be just a single biscuit.

Oct 10, 2020

elocemearg | Oct 10, 2020

Trump’s campaign lures donors with absurd financial promises — and insults

Airtable ID

416

"Whereas some campaigns might communicate with supporters for the purpose of grass-roots organizing, the Trump emails I receive have only one purpose: to gin up contributions. And the solicitations are unlike any I’ve ever seen. Tonally, they diverge wildly from those of past presidential campaigns — or from anything that might be termed “presidential” at all."

Oct 09, 2020

Ben Adler | Oct 09, 2020

Psychology Today: Unsubscribe.

Airtable ID

415

Psychology Today website is a roach motel. You can't remove your credit card info, you can only change it. There is no way to stop the service through their website interface. Have to contact them to get it stopped.

Oct 07, 2020

bzipitidoo | Oct 07, 2020

Tesla: Butt-dialed upgrades.

Airtable ID

414

Tesla owner says he butt-dialed a $4,280 Autopilot upgrade — and is still waiting on a refund. Dr. Ali Vaziri says he was charged for a $4,280 software upgrade for his Tesla without even being aware of opening the app. Other Tesla users have reported similar problems.

Oct 07, 2020

Lora Kolodny | Oct 07, 2020

FT.com: Cancelling subscription.

Airtable ID

413

FT.com, making it very easy to sign up for a monthly charge of 28 € instead of cancelling subscription which was my intended purpose.

Oct 05, 2020

buheeh | Oct 05, 2020

Spectrum cable: Support chat.

Airtable ID

412

I'm pretty sure I observed a dark pattern with Spectrum cable's support chat. If I am right, they're trying to weed out people by making them wait as a sort of barrier to using chat.

Sep 29, 2020

adhd | Sep 29, 2020

When you opt out of cookies in wwe.com, it shows a processing screen which takes about a minute to complete. If you click 'accept', it is processed instantly .

Airtable ID

410

This website uses a privacy management tool called TrustArc which makes it much slower to opt out of tracking than to opt in.

Sep 21, 2020

Glassput | Sep 21, 2020

Strava: Flyby privacy settings.

Airtable ID

408

Running and cycling app Strava's Flyby privacy settings are automatically set to be shared with everyone. Thus users passing one another will be tagged in each other's runs, and able to access their full name, picture and a map of their running route.

Sep 14, 2020

MrAndrew | Sep 14, 2020

How campaigns use manipulative tricks to convince you to open their emails

Airtable ID

407

"A new study out of Princeton shows that the vast majority of campaigns use dark patterns and clickbait subject lines to beg for donations."

Sep 10, 2020

Mark Sullivan | Sep 10, 2020

ABC Mouse: charging and renewing memberships without consent.

Airtable ID

405

Children’s Online Learning Program ABCmouse failed to disclose important information to consumers, leading many consumers to be renewed & charged for memberships without their consent

Sep 02, 2020

| Sep 02, 2020

Statement of Commissioner Rohit Chopra Regarding Dark Patterns in the Matter of Age of Learning, Inc. Commission File Number 1723186

Airtable ID

404

"At a time when many parents are looking for more opportunities for educational enrichment online, it is disappointing that services like ABCmouse have scammed millions of dollars from families through dark patterns, as alleged in the Commission’s complaint. By making it extremely difficult to cancel recurring subscription fees, ABCmouse engaged in conduct that was not only unethical, but also illegal."

Sep 02, 2020

Rohit Chopra | Sep 02, 2020

HBL: App issuing unwanted bank loans.

Airtable ID

403

A loan popup screen appears when a user logs in to Pakistani bank HBL's app. It features a picture, some text and Yes/No buttons to begin evaluation of your loan, all in English. This could lead to users who did not want a loan getting one and paying it back with 25-35% interest.

Sep 01, 2020

thoraoffbeat | Sep 01, 2020

StoriesOnBoard: subscription cancellations.

Airtable ID

402

StoriesOnBoard does not allow users to cancel their subscription without sending an email or starting a support chat.

Aug 27, 2020

afuerstenau | Aug 27, 2020

Wired: consent management platform.

Airtable ID

401

Wired's consent management platform shows unselected settings as having 'Objection applied'. A box to opt-in is labelled 'Remove objection'. Using the word 'objection' implies shaming the user for not having opted in.

Aug 22, 2020

1Br0wn | Aug 22, 2020

Tfl App: Privacy settings.

Airtable ID

400

The Tfl App's Privacy Settings offer a ‘Accept All’ but no ‘Reject All' option. For users not wanting to Accept All the option is to 'Manage Cookies' which then leads the requirement to 'Manage Partners’. Users may find this time-consuming and non-transparent.

Aug 22, 2020

PrivacyMatters | Aug 22, 2020

Now TV: subscription cancellation.

Airtable ID

395

Now TV takes subscribers wishing to cancel through multiple screens asking them if they're sure they wish to cancel before letting them select 'I still want to cancel'.

Aug 04, 2020

JamieJBartlett | Aug 04, 2020

Wired: How to Spot—and Avoid—Dark Patterns on the Web

Airtable ID

392

You've seen them before: the UX ploys designed to trick you into spending money, or make it nearly impossible to unsubscribe. Here's what to look out for.

Jul 29, 2020

Eric Ravenscraft | Jul 29, 2020

A thread about nutrition information labels on prepacked food in the UK, and how they can be manipulated.

Airtable ID

391

"While nutrition and food labelling is in the news, here's a thread about the nutrition information labels which are required to appear on prepacked food in the UK, and how they can be manipulated with increasingly absurd definitions of a "serving". Examples follow..."

Jul 29, 2020

elocemearg | Jul 29, 2020

Fake timer, sneak-into-basket and false assertions used on Trump's donation website.

Airtable ID

390

Numerous dark patterns employed by the Trump campaign.

Jul 22, 2020

ChetMcAwsomLazr | Jul 22, 2020

Care.com: Unsubscribe.

Airtable ID

386

I’m still not sure how to unsubscribe from care.com

Jul 04, 2020

DrummerBoyDibs | Jul 04, 2020

New York Times Makes Subscription Cancellations ‘Exceedingly Difficult’ for Consumers, Class Action Lawsuit Alleges

Airtable ID

383

A class action lawsuit was filed in June 2020, alleging that the New York Times has been violating California law by automatically renewing consumers’ subscriptions without proper authorization and making it “exceedingly difficult” to cancel existing subscriptions.

Jun 18, 2020

Jerry Lambe | Jun 18, 2020

Airtable: hidden charges for sharing.

Airtable ID

381

When a subscriber shares a link to an Airtable document, they are charged a year's subscription fee for each person a document is shared with. The charges are incurred without any notification or warning.

Jun 15, 2020

harper | Jun 15, 2020

Coursera shows course as "Enroll for Free" but after a user signs in, it becomes a $39/month premium subscription.

Airtable ID

379

This coursera course looks free, which tempts users to register. Once they have registered, the website reveals that the course is not free.

May 29, 2020

Lokipi | May 29, 2020

Discount Tire: Marketing unsubscribe.

Airtable ID

373

Discount Tire Unsubscribe Dark Pattern? Here is default view.

Apr 17, 2020

mgbgtv8 | Apr 17, 2020

The New Yorker: consent preferences.

Airtable ID

370

The New Yorker's consent preferences are unclear. The option for ‘Do Not Sell My Personal Information’ appears to be on, implying the user has selected not to have their information sold, but the instructions say to move it to the left to turn it off. This is confusing.

Mar 30, 2020

josh_zelonis | Mar 30, 2020

Udemy: Advertising unobtainable price.

Airtable ID

369

Udemy Course Dark Pattern for Price Discount, Happened on multiple courses as soon as I clicked buy now or log in it would go back to the original price, I heard they were stealing professors lectures as well and not compensating them or dealing with copyright well either.

Mar 27, 2020

nixwave | Mar 27, 2020

Ryanair: subscriber opt-out.

Airtable ID

368

Ryanair's text for subscribing to their mailing list says 'If you don't wish to receive these offers, please opt-out' but the tick box is checked by default. This is confusing for the user - do they need to leave the box checked, or uncheck, to opt out?

Mar 09, 2020

cynddl | Mar 09, 2020

Yousician: free trial.

Airtable ID

364

Tried out @yousician, but sadly hit right away with @darkpatterns. Tap "Start with free trial" (primes me that I'm not committing to anything yet), give finger ID (almost an habitual thing, as it's required for free apps too) and you just signed up to a 145 USD/y plan.

Feb 07, 2020

wwalmink | Feb 07, 2020

Conde Nast: consent preferences.

Airtable ID

363

Look at this misleading crap from @CondeNast. The switch labeled "do not sell my personal info" actually needs to be switched to OFF to keep info private, only explained in the small print. And even though I clicked "do not sell" to get this popup, it's set to ON by default!

Feb 06, 2020

eparillon | Feb 06, 2020

Netflix: misleading promotional email.

Airtable ID

362

I've received an email from @netflix asking me to "finalise the signup" when I don't remember registering. Worried about the identity theft etc went to a chat & discovered this is a "PROMOTIONAL EMAIL".

Feb 04, 2020

StealthRadek | Feb 04, 2020

Shazam: Unpredictable menu options.

Airtable ID

361

When you press the menu icon the result seems to randomly switch between displaying the full menu where you can choose to open the song in Spotify, save it, or share it, and the Apple Music only pop-up. Sometimes you can press it multiple times & get only one result or the other.

Jan 28, 2020

letsrollok | Jan 28, 2020