Deceptive Design (formerly darkpatterns.org)

Hall of shame

Google Maps now requires WiFi scanning to use navigation

Airtable ID

551

"Google has now drawn a line in the sand. Give us all your local SSIDs, local bluetooth connections, with likely even more detail, or they now refuse to allow you to use Maps to navigate."

| Feb 01, 2022

| | Feb 01, 2022

The Psychology Behind Amazon's Purchase Experience

Airtable ID

547

A critical analysis of Amazon's purchasing user journey (spoiler: contains dark patterns!)

| Jan 31, 2022

| Dan Benoni & Louis-Xavier Lavallee | Jan 31, 2022

Reddit manipulates users into installing mobile app

Airtable ID

540

Reddit is famous for their relentless interruptions to their web experience in pushing users towards their native mobile app. Here they experiment with a "cheeky" nudge about cats and dogs.

| Jan 18, 2022

| Szprinktrap | Jan 18, 2022

Steinberg requires users to subscribe to a newsletter before using one of their products

Airtable ID

539

This modal dialog box requires users to subscribe to a mandatory newsletter.

| Jan 17, 2022

| agirres | Jan 17, 2022

Facebook makes it tricky to decline an invitation

Airtable ID

537

The user needs to click a small button labelled "..." then select "Decline", then ignore the main button (despite it being the thing they requested) and select the less obvious secondary button labelled "Confirm".

| Jan 16, 2022

| Zach Collier | Jan 16, 2022

Venmo's payment protection feature allows the buyer to add a fee that the sender pays - without their consent

Airtable ID

536

"Venmo has a feature where the person that you’ve requested payment from can opt into payment protection, which adds a 1.9% fee to the transaction that the requestor pays without any sort of consent or control if opted into. It’s a dark pattern that I can’t believe is legal."

| Jan 10, 2022

| witchoria | Jan 10, 2022

Norton and Avast install crytpominer software without user consent

Airtable ID

535

"Norton360 isn't the only antivirus product installing cryptominers. Avira, a "free" antivirus product w/ > 500M users, recently introduced users to Avira Crypto. Avira is now owned by NortonLifeLock, which also just bought Avast antivirus (500M users)"

| Jan 08, 2022

| Brian Krebs | Jan 08, 2022

NYT subscription takes much-longer to cancel than to create.

Airtable ID

534

Cancelling this New York Times subscription took about 8 minutes. Most of the time was just waiting for the CS rep to respond in live chat.

| Jan 07, 2022

| Darkpatterns.org | Jan 07, 2022

In order to refuse cookies, Facebook makes users click a button titled “Accept Cookies”. You have to laugh

Airtable ID

532

"In order to refuse the deposit of cookies,m internet users must click on a button entitled "Accept cookies", displayed in the second window."

| Jan 06, 2022

| Mark Di Stefano | Jan 06, 2022

Barclays bank "Tick the box if you don't want us to tell you about offers..."

Airtable ID

529

"Now I know why I'm getting marketing material posted to me when I thought I'd turned this off"

| Jan 06, 2022

| kimeshan_ | Jan 06, 2022

Twitter's "Install App" modal dialogue prompt on top of all the content is a form of user abuse

Airtable ID

526

"The company should know by now, based on the dozens of previous rejections: I'm not interested!"

| Jan 01, 2022

| Metadat | Jan 01, 2022

Why is it so easy to rack up huge bills from AWS without intending?

Airtable ID

522

Are they purposefully neglecting to create cost control, projection and notification features?

| Dec 14, 2021

| darkpatterns.org | Dec 14, 2021

Verizon's tracking feature is opt out, so customers will be tracked without their knowledge.

Airtable ID

521

This is a #privacy nightmare and an utter disgrace. @Verizon you are a pipe to the internet and that is all. I am appalled you would think you have the right to track and monetize my activity.

| Dec 14, 2021

| Burley | Dec 14, 2021

Ebay's mandatory marketing emails

Airtable ID

518

If you register with http://ebay.co.uk using the "sign in with google" feature, you get automatically opted in to marketing emails.

| Dec 13, 2021

| Ebay | Dec 13, 2021

Intersport.de uses fake "X visitors are looking at this product right now" component.

Airtable ID

514

On the intersport.de website, a random number generator was used to fake live consumer interest on product listing pages

| Jul 04, 2021

| darkpatterns | Jul 04, 2021

Docker Hub has a delay when users opt out of tracking, and no delay when users opt.

Airtable ID

513

"ummmm @Docker Hub cookies preferences take 20 seconds to be processed.. is this a @TrustArc technical challenge or a dark pattern? #darkpatterns"

| Jul 01, 2021

| BogdanCovrig | Jul 01, 2021

Pitchbook.com provides users no way to opt out of cookies.

Airtable ID

512

Despite this being a legal requirement in various legal jurisdictions, pitchbook.com forces users to "consent" to cookies if they wish to enter the website.

| Jul 01, 2021

| ThatDesignFeel | Jul 01, 2021

Akismet uses a random number generator to show a fake live counter on their home page.

Airtable ID

511

A random number is added to the true count of "spam comments blocked to date" to simulate a live counter

| Jun 30, 2021

| OnarAlili | Jun 30, 2021

Robinhood to pay $70 million fine after causing ‘widespread and significant harm’ to customers.

Airtable ID

510

"[...] customers received false or misleading information from Robinhood on a variety of issues, including how much money customers had in their accounts, whether they could place trades on margin and more."

| Jun 30, 2021

| Alicia Adamczyk | Jun 30, 2021

The New Yorker sends a fake "final demand" letter to trick users into resubscribing.

Airtable ID

508

The letter reads "statement of account" "FINAL NOTICE" except it's just an invitation to renew a subscription that would otherwise expire.

| Jun 28, 2021

| joelanman | Jun 28, 2021

Linkedin limits user choice to drive engagement.

Airtable ID

507

Linkedin asks the user a yes/no question but instead of allowing the user to answer "no", the button reads "No, show me more"

| Jun 28, 2021

| SimonGabriel | Jun 28, 2021

Ex-reddit engineering manager admits to the dark patterns they built while working there.

Airtable ID

506

“Yes, power users complain—and still continue using the site—but the casual user does not. These dark patterns have been normalized on other websites. These practices are done because it works”

| Jun 26, 2021

| Wting | Jun 26, 2021

Dark Patterns in Google Ads.

Airtable ID

505

Google has recently rebranded its Adwords advertising platform to Google Ads. Together with the new name, the interface also got a big overhaul. And as someone who spends many hours of every day on the platform, I can’t say I’m happy with the results.

| Jun 12, 2021

| Dennis | Jun 12, 2021

Unknown: Confirmshaming.

Airtable ID

503

"No, I don't like savings"

| Mar 14, 2021

| Steve_Bromley | Mar 14, 2021

Checking in on Fast.

Airtable ID

502

For those of you that don’t know, Fast is a one-click and login checkout tool. To date, they’ve been primarily focused on ecommerce sites which puts them up against the likes of Shop Pay, Apple Pay and other simple purchase solutions...

| Mar 12, 2021

| Chris Frantz | Mar 12, 2021

Windows: Edge promotion.

Airtable ID

501

Wow, the dark patterns in Windows to keep you on Edge are quite something. Search bing for Chrome leads to huge banner promo for Edge. Changing the default browser pops up promo for Edge.

| Mar 11, 2021

| cramforce | Mar 11, 2021

Humble: placement of 'Add to Cart' button.

Airtable ID

500

Really disappointed in @humble for this UI design. The "add to cart" button adds a monthly subscription but is strategically placed to make users believe it will just get them the bundle instead. Not cool, @humble. You should be ashamed of yourselves.

| Mar 11, 2021

| Metallion98 | Mar 11, 2021

T-Mobile will sell your web-usage data to advertisers unless you opt out.

Airtable ID

498

Data sales begin April 26 unless you opt out; T-Mobile claims it'll be anonymous.

| Mar 09, 2021

| Jon Brodkin | Mar 09, 2021

Figma: Hidden fees & pricing model.

Airtable ID

497

Hey @figmadesign, could you please tell people that they're being charged extra money if they submit this form with the "can edit" option? And maybe explain your pricing model INSIDE the app?

| Mar 09, 2021

| greg00r | Mar 09, 2021

Unknown: cancelling subscription.

Airtable ID

496

This is how the software company does its best to raise the threshold for purchasing a cloud service. You can’t get out of the contract without talking to the “customer success team”.

| Mar 09, 2021

| Noste | Mar 09, 2021

Talkspace, Headspace and Betterhelp: "data brokers".

Airtable ID

495

Yeah, unfortunately @talkspace @Headspace and @betterhelp are not therapy providers — they are data brokers mining your most intimate conversations & reselling them to 3rd parties incl. advertisers. You should not use them under any circumstances.

| Mar 09, 2021

| nandoodles | Mar 09, 2021

Jumbo app: hidden skip button.

Airtable ID

494

Look at this dark pattern bullshit. Finding the skip button isn't supposed to be a game.

| Mar 08, 2021

| dankim | Mar 08, 2021

Confluent: Free credits.

Airtable ID

493

Received a surprise bill of $700+ USD from @confluentinc I believe I got this bill due to dark patterns in UX and I think Confluent can do *much better* to treat their customers right.

| Mar 07, 2021

| bartekci | Mar 07, 2021

Unknown: preferences opt-out.

Airtable ID

492

Over 680 trackers and options for one webpage. "Accept all" or open each single item from a dropdown to opt-out. This is insane.

| Mar 05, 2021

| lowresolution | Mar 05, 2021

LinkedIn: accessing messages.

Airtable ID

491

When engagement metrics drive the decision. On the left, Twitter’s email with the direct message text included. On the right, LinkedIn’s email forcing me to open the app to see the message. Drives me Bananas every time!

| Mar 04, 2021

| lil_dill | Mar 04, 2021

Xiaomi phones: Data collection.

Airtable ID

488

When turning off data collection on Xiaomi phones, you need to turn off every single system app and in between you need to wait 10 seconds.

| Mar 03, 2021

| InvisibleBryan | Mar 03, 2021

Asana: Per-seat pricing.

Airtable ID

486

Is there any other well known SaaS company besides @asana that charges per-seat pricing but uses this dark pattern

| Mar 02, 2021

| JeremyWeir | Mar 02, 2021

Zipcar: subscription plans.

Airtable ID

485

What's the difference between Zipcar's $7, $8, and $10 plans?

| Mar 02, 2021

| darkpatterns | Mar 02, 2021

Samsung: Marketing information settings.

Airtable ID

484

Samsung's stock health app now showing ads on a friend's Samsung S9 phone, which he bought for hundreds of €.

| Mar 01, 2021

| WolfieChristl | Mar 01, 2021

New York Times: cancel subscription.

Airtable ID

483

New York Times makes it intentionally difficult and time consuming to cancel subscription. #forcedcontinuance i finally had to cancel my credit card after trying on chat 3 times, being made to wait and "dropped service". For Shame

| Mar 01, 2021

| martylafl | Mar 01, 2021

EPIC Files D.C. Consumer Protection Complaint Against Amazon Over Unfair and Deceptive User Interface

Airtable ID

482

EPIC has filed a complaint with the D.C. Attorney General alleging that Amazon unlawfully employs manipulative "dark patterns" in the Amazon Prime subscription cancellation process.

| Feb 28, 2021

| | Feb 28, 2021

Unknown: cookie permissions menu.

Airtable ID

481

This is the worst cookie permissions menu I've seen. You can't tell what is turned on and what is off. The default when the menu opens up is the top three, with off in gray. When you click on off, you see both off and on without a gray filter. So is this on or off?

| Feb 26, 2021

| KimZetter | Feb 26, 2021

Can Clubhouse Move Fast Without Breaking Things?

Airtable ID

480

The 11-month old audio social network is compelling. It also has some very grown-up problems.

| Feb 25, 2021

| Kevin Roose | Feb 25, 2021

Quartz: subscription details.

Airtable ID

479

so quartz won't even tell you how much it charges for a subscription unless you give it your email, which automatically subscribes you to a newsletter

| Feb 25, 2021

| juliacarriew | Feb 25, 2021

Orthofeet.com: Low stock message.

Airtable ID

477

Low-stock Message on http://orthofeet.com. The message does not disclose the quantity in stock to users and appears for all products on the website.

| Feb 21, 2021

| Mathur, Arunesh; Acar, Gunes; Friedman, Michael J.; Lucherini, Elena; Mayer, Jonathan; Chetty, Marshini; Narayanan, Arvind | Feb 21, 2021

6pm.com: Low-stock message.

Airtable ID

476

Low-stock Message on http://6pm.com. Choosing product options shows Only 3 left in stock. The out-of-stock message makes it always seem that the item just sold out.

| Feb 21, 2021

| Mathur, Arunesh; Acar, Gunes; Friedman, Michael J.; Lucherini, Elena; Mayer, Jonathan; Chetty, Marshini; Narayanan, Arvind | Feb 21, 2021

Spanx: Testimonials.

Airtable ID

475

Testimonials on http://spanx.com. The website does not disclose how these were sourced, or whether they were submitted by actual customers.

| Feb 21, 2021

| Mathur, Arunesh; Acar, Gunes; Friedman, Michael J.; Lucherini, Elena; Mayer, Jonathan; Chetty, Marshini; Narayanan, Arvind | Feb 21, 2021

JC Penney: Activity Notification.

Airtable ID

474

Activity Notification on http://jcpenney.com highlighting the number of people who viewed the product in the last day.

| Feb 21, 2021

| Mathur, Arunesh; Acar, Gunes; Friedman, Michael J.; Lucherini, Elena; Mayer, Jonathan; Chetty, Marshini; Narayanan, Arvind | Feb 21, 2021

Thredup.com: Activity Notification.

Airtable ID

473

Activity Notification on http://thredup.com highlighting the names and locations of those who purchased the product. The message always signals sold products as "just saved", regardless of the real recency.

| Feb 21, 2021

| Mathur, Arunesh; Acar, Gunes; Friedman, Michael J.; Lucherini, Elena; Mayer, Jonathan; Chetty, Marshini; Narayanan, Arvind | Feb 21, 2021

Top Coat: Pressured selling.

Airtable ID

472

Pressured Selling on http://topcoat.store. On adding a product to cart, a popup appears asking the user to upgrade their purchase.

| Feb 21, 2021

| Mathur, Arunesh; Acar, Gunes; Friedman, Michael J.; Lucherini, Elena; Mayer, Jonathan; Chetty, Marshini; Narayanan, Arvind | Feb 21, 2021

New Balance: opt-out option.

Airtable ID

471

Trick Questions on http://newbalance.co.uk. Normally, checkboxes are designed to be ticked to opt in. In this case however, the user is required to tick to opt out.

| Feb 21, 2021

| Mathur, Arunesh; Acar, Gunes; Friedman, Michael J.; Lucherini, Elena; Mayer, Jonathan; Chetty, Marshini; Narayanan, Arvind | Feb 21, 2021

Greenfingers: opt-out option.

Airtable ID

470

Visual Interference on http://greenfingers.com. The opt-out option is grayed out to indicate it is disabled or cannot be clicked, when it can.

| Feb 21, 2021

| Mathur, Arunesh; Acar, Gunes; Friedman, Michael J.; Lucherini, Elena; Mayer, Jonathan; Chetty, Marshini; Narayanan, Arvind | Feb 21, 2021

Radioshack: confirmshaming.

Airtable ID

469

Confirmshaming on http://radioshack.com. The option to dismiss the popup is framed to shame the user into avoiding it.

| Feb 21, 2021

| Mathur, Arunesh; Acar, Gunes; Friedman, Michael J.; Lucherini, Elena; Mayer, Jonathan; Chetty, Marshini; Narayanan, Arvind | Feb 21, 2021

Samsung.com: Limited Time.

Airtable ID

468

Limited Time on http://samsung.com. The website states that the deal is "Limited Time Only" without disclosing the deal's deadline.

| Feb 21, 2021

| Mathur, Arunesh; Acar, Gunes; Friedman, Michael J.; Lucherini, Elena; Mayer, Jonathan; Chetty, Marshini; Narayanan, Arvind | Feb 21, 2021

Leesa.com: Countdown Timer.

Airtable ID

467

Countdown Timer in a popup displayed on http://leesa.com. In this instance, the stated offer is valid even after the half hour long timer expires.

| Feb 21, 2021

| Mathur, Arunesh; Acar, Gunes; Friedman, Michael J.; Lucherini, Elena; Mayer, Jonathan; Chetty, Marshini; Narayanan, Arvind | Feb 21, 2021

Justfab.com: Countdown timer.

Airtable ID

466

Countdown Timer on http://justfab.com. In this instance, the stated offer is valid even after the hour long timer expires.

| Feb 21, 2021

| Mathur, Arunesh; Acar, Gunes; Friedman, Michael J.; Lucherini, Elena; Mayer, Jonathan; Chetty, Marshini; Narayanan, Arvind | Feb 21, 2021

WSJwine: Hidden Subscription.

Airtable ID

465

Hidden Subscription on http://wsjwine.com. Selecting the WSJwine Advantage option does not reveal the recurring subscription of $89 unless "Learn More" is clicked on.

| Feb 21, 2021

| Mathur, Arunesh; Acar, Gunes; Friedman, Michael J.; Lucherini, Elena; Mayer, Jonathan; Chetty, Marshini; Narayanan, Arvind | Feb 21, 2021

Ross-simons.com: VIP Rewards Club.

Airtable ID

464

Hidden Subscription on http://ross-simons.com. Joining the VIP Rewards Club does not reveal the recurring subscription of $95 unless "Terms and conditions" is clicked on.

| Feb 21, 2021

| Mathur, Arunesh; Acar, Gunes; Friedman, Michael J.; Lucherini, Elena; Mayer, Jonathan; Chetty, Marshini; Narayanan, Arvind | Feb 21, 2021

GameStop Hearing Exposes a Sick Business Model Destined to Exacerbate Wealth Inequality in America

Airtable ID

463

An exchange between Congresswoman Cindy Axne of Iowa and CEO of Robinhood Vlad Tenev "opened a window into a sick business model on Wall Street that is pumping out billionaires like Citadel’s Ken Griffin while seducing young people with the gamification of trading."

| Feb 19, 2021

| Pam Martens and Russ Martens | Feb 19, 2021

When FOMO Trumps Privacy: The Clubhouse Edition

Airtable ID

462

Clubhouse, the new audio-based social media app... is gaining lots of attention. Part of its popularity comes from it being pegged as the next social media giant. Beyond the hype, its epic product privacy failures are what warrants scrutiny.

| Feb 19, 2021

| Lourdes Turrecha | Feb 19, 2021

Before buying a NYT subscription, here's what it'll take to cancel it .

Airtable ID

461

Transcript of a 17 minute chat log of a consumer trying to cancel their New York Times subscription.

| Feb 18, 2021

| jandll | Feb 18, 2021

Fake countdown timer on Fabletics.com.

Airtable ID

460

"Great limited time deal on http://fabletics.com @Fabletics. Oh wait... It's a #darkpattern. The countdown timer resets every time you refresh the page."

| Feb 18, 2021

| constanta_rosca | Feb 18, 2021

Clubhouse app makes it possible for users to pause notifications but not stop them completely from the in-app settings.

Airtable ID

459

Although it is possible to stop notifications via the iOS operating system settings, if the user goes into the settings area of the clubhouse app, they are only able to temporarily pause notifications.

| Feb 15, 2021

| wichsp | Feb 15, 2021

Microsoft interrupts users during Windows boot sequence to nudge them to switch to Microsoft Edge web browser.

Airtable ID

458

Despite the user already having chosen their preferred web browser and search engine, Microsoft forces users to consider switching to Edge and Bing. If the user is not paying attention, they may mistakenly opt in to this change.

| Feb 15, 2021

| KimbleyIT | Feb 15, 2021

Does ticking the boxes enable or disable data sharing and targeted ads?

Airtable ID

453

The meaning of a "tick" is not described (does it mean opt in, or opt out?). This ambiguity will drive higher opt-in rates.

| Feb 02, 2021

| airavn | Feb 02, 2021

CONFUSING BY DESIGN: A Data Protection Law Analysis of TikTok’s Privacy Policy

Airtable ID

452

This report argues that TikTok does not comply with the GDPR in a number of ways.

| Feb 01, 2021

| Dr. J. Ausloos & Dr. V. Verdoodt | Feb 01, 2021

Graze UK food brand uses extremely low contrast text to show calorie information.

Airtable ID

448

This high calorie snack is packaged in a deceptive manner by prominently showing a calorie count that appears to be for the whole packet, but upon closer inspection is just for a small portion. Further information is hidden using illegible text.

| Jan 28, 2021

| darkpatterns | Jan 28, 2021

Trello hides the link to sign up without a premium subscription .

Airtable ID

446

"...this one nearly got me. @trello really wants you to use their free trial... the start without is juuust below your view."

| Jan 27, 2021

| ohhellohellohii | Jan 27, 2021

Lyft priority mode gives drivers extra work but comes with a 10% pay cut.

Airtable ID

445

"I learned about a new feature Lyft quietly rolled out a few months ago. Drivers hate it. It's called priority mode and Lyft pitches it to drivers as a way to "stay busy... We'll prioritize you over other drivers." But it comes with a 10% pay cut."

| Jan 22, 2021

| darakerr | Jan 22, 2021

Youtube uses a hidden opt-out button in a full-screen premium upsell.

Airtable ID

443

"Getting desperate now? This came up when I opened the @YouTube app. I don't want premium. I don't want a trial. I've said that at least a hundred times so far, now this without even a close button. Talk about @darkpatterns

| Jan 20, 2021

| Bigolslabomeat | Jan 20, 2021

Internations.org uses Roach Motel and Forced Continuity Dark Patterns.

Airtable ID

442

The German "expat community" website @Internationsorglures their members into automatically renewing membership subscription plans & charges their credit cards without prior notification for yearly membership fees. If an @Internationsorg member decides not willing to accept that the Albatross membership was automatically renewed, they force their #darkpatterns on them by hiding the "downgrade" & "delete profile" options from the user interface & threat their members with debt collectors.

| Jan 17, 2021

| KristinaVonK | Jan 17, 2021

The Norwegian Consumer Council files a legal complaint against Amazon for breaches of the Unfair Commercial Practices Directive, regarding the the cancellation process for Amazon Prime.

Airtable ID

441

The Norwegian Consumer Council’s study analysed the cancellation process for Amazon Prime. The analysis shows that consumers who want to leave the service are faced with a large number of hurdles, including complicated navigation menus, skewed wording, confusing choices, and repeated nudging. Throughout the process, Amazon manipulates users through wording and graphic design, making the process needlessly difficult and frustrating to understand.

| Jan 14, 2021

| Finn Myrstad & Øyvind H. Kaldestad | Jan 14, 2021

The UPS Legal Agreement is hard to read, requring the user to scroll through the entire document with just 10 lines visible.

Airtable ID

439

This is a very long legal agreement that the user can only read 10 lines at a time, making it more likely for users to give up and proceed, unawares of the content of the document.

| Jan 12, 2021

| fonix232 | Jan 12, 2021

Netflix, HBO, YouTube and Amazon Prime: Missing stop buttons.

Airtable ID

438

The traditional square stop-button has been disappearing from media players across the board. This seems like a deliberate trend; a subtle tactic to keep you "captive" - don't present the user with any obvious option to stop watching and they will be less likely to think to.

| Dec 30, 2020

| mindplaydk | Dec 30, 2020

The Telegraph uses the term "Legitimate Interest" in which to hide the means to opt out of personalised ads and ad tracking.

Airtable ID

437

"Legitimate Interest sounds like "you say no, but we're making it legitimate to track you". So I don't consent but you still have a legitimate right to have relationship with my privacy? How does that work? 🤔"

| Dec 30, 2020

| PtitBen | Dec 30, 2020

Google: Enabling YouTube history.

Airtable ID

435

Google appear to be tricking the user into 'enabling YouTube history' (in this case it had been disabled) so that the user can then 'choose an auto-delete option' for that history.

| Dec 28, 2020

| croppyboi | Dec 28, 2020

Baremetrics make it very hard to cancel premium subscriptions.

Airtable ID

434

"Before you use, or subscribe to @Baremetrics, please make sure you read this. This happened today. I went to their app to try & unsubscribe because we feel that Stripe's own dashboard is good enough for us after they added reporting specifically.

| Dec 22, 2020

| cmdkhalilov | Dec 22, 2020

Oddballs: Promoting non-existent discount.

Airtable ID

432

Maybe don't say there's a chance to get a 25% discount when its literally impossible

| Dec 07, 2020

| Mr__Nitrogen | Dec 07, 2020

A fake "wheel of fortune" game of chance that is impossible to win on myoddballs.com

Airtable ID

431

"@myoddballs Maybe don't say there's a chance to get a 25% discount when its literally impossible"

| Dec 07, 2020

| Mr__Nitrogen | Dec 07, 2020

Ikea's cookie agree button pops up right on top of the "go" button right before you click it.

Airtable ID

430

If the user attempts to click go, the cookie pop-up may appear directly below their cursor just as they are about to click, causing them to inadvertently opt in to tracking.

| Nov 30, 2020

| shadic108 | Nov 30, 2020

Peacock TV: Unsubscribe.

Airtable ID

429

When you try to find the unsubscribe button from peacock emails. Dark gray on a dark black background.

| Nov 22, 2020

| gtfohbitchass | Nov 22, 2020

How Facebook decided to capitalise on your muscle memory .

Airtable ID

428

The instagram redesign involved moving a new shopping button to where the "like" button used to be, causing many users to tap it by mistake.

| Nov 20, 2020

| kwiecinski_one | Nov 20, 2020

Is the New Instagram Update a New Form of Dark Pattern?

Airtable ID

427

In the last days, the most recent Instagram update has been in the news for the worst reasons. Many users and influencers have publicly spoken out their dissatisfaction, namely James Charles, who, in a rant video, advised his followers not to update their apps.

| Nov 19, 2020

| Mariana V | Nov 19, 2020

Google Calendar: Auto-adding Google Meet when others are added to an event.

Airtable ID

426

Google Calendar has always had a "Add Google Meet / Google Hangout" option on calendar meeting invites, but recently auto-adds the Google Meet if you add others to the calendar invite, without any notification.

| Nov 16, 2020

| osiris679 | Nov 16, 2020

Apple iOS14: Pestering to install Siri.

Airtable ID

424

Upgraded to iOS 14. Apple says "setup hey Siri" and has "setup later in settings" under it in small text Tap that, then continue with normal Siri Giant red 1 on settings Have to repeat above Also have to reenable dictation on my keyboard.

| Nov 06, 2020

| JoinMyFramily0118999 | Nov 06, 2020

Marktplaats.nl: Unsolicited marketing emails.

Airtable ID

423

Marktplaats.nl saves your email and spams you even if you don’t finish registering for an account

| Oct 31, 2020

| Anon | Oct 31, 2020

Dark patterns in US election websites

Airtable ID

422

Before the American election we compared the experience of donating money to Donald Trump vs Joe Biden through their websites. Who uses dark patterns to trick users into donating more?

| Oct 29, 2020

| Unusable podcast | Oct 29, 2020

Booking.com pretends that it has a working button for delete account.

Airtable ID

421

The account deletion process requires the user to check their email. This makes the process unnecessarily difficult.

| Oct 26, 2020

| Joliejule | Oct 26, 2020

All the President’s Spam

Airtable ID

420

"A group of researchers at Princeton University’s Center for Information Technology Policy (CITP) has just published the findings of its research into a collection of 100,000 political emails, including those from the Trump campaign. It found that the majority of emails used “dark patterns” to manipulate voters and trick donors."

| Oct 22, 2020

| Stephen Hutcheon, Inga Ting and Katia Shatoba | Oct 22, 2020

Beekting: guidance for creating Dark Patterns.

Airtable ID

419

Beekting.com provides customers with instructions on how to create fake notifications that play on cognitive biases.

| Oct 20, 2020

| harrybr | Oct 20, 2020

Belvita Breakfast Golden Oats packaging shows misleading information about calories.

Airtable ID

417

Deceptive food packaging is everywhere. This packaging recommends that you eat 4 biscuits as part of a "balanced breakfast" but the calorie figures are for an 11.25g serving, which turns out to be just a single biscuit.

| Oct 10, 2020

| elocemearg | Oct 10, 2020

Trump’s campaign lures donors with absurd financial promises — and insults

Airtable ID

416

"Whereas some campaigns might communicate with supporters for the purpose of grass-roots organizing, the Trump emails I receive have only one purpose: to gin up contributions. And the solicitations are unlike any I’ve ever seen. Tonally, they diverge wildly from those of past presidential campaigns — or from anything that might be termed “presidential” at all."

| Oct 09, 2020

| Ben Adler | Oct 09, 2020

Psychology Today: Unsubscribe.

Airtable ID

415

Psychology Today website is a roach motel. You can't remove your credit card info, you can only change it. There is no way to stop the service through their website interface. Have to contact them to get it stopped.

| Oct 07, 2020

| bzipitidoo | Oct 07, 2020

Tesla: Butt-dialed upgrades.

Airtable ID

414

Tesla owner says he butt-dialed a $4,280 Autopilot upgrade — and is still waiting on a refund. Dr. Ali Vaziri says he was charged for a $4,280 software upgrade for his Tesla without even being aware of opening the app. Other Tesla users have reported similar problems.

| Oct 07, 2020

| Lora Kolodny | Oct 07, 2020

FT.com: Cancelling subscription.

Airtable ID

413

FT.com, making it very easy to sign up for a monthly charge of 28 € instead of cancelling subscription which was my intended purpose.

| Oct 05, 2020

| buheeh | Oct 05, 2020

Spectrum cable: Support chat.

Airtable ID

412

I'm pretty sure I observed a dark pattern with Spectrum cable's support chat. If I am right, they're trying to weed out people by making them wait as a sort of barrier to using chat.

| Sep 29, 2020

| adhd | Sep 29, 2020

When you opt out of cookies in wwe.com, it shows a processing screen which takes about a minute to complete. If you click 'accept', it is processed instantly .

Airtable ID

410

This website uses a privacy management tool called TrustArc which makes it much slower to opt out of tracking than to opt in.

| Sep 21, 2020

| Glassput | Sep 21, 2020

Apple OS 16: tracking settings.

Airtable ID

409

When confirming preferences to 'Allow Apps to Request to Track', the text is confusing and does not make it clear whether apps are not allowed to track the user, or won’t have to ask before tracking them.

| Sep 17, 2020

| airavn | Sep 17, 2020

Strava: Flyby privacy settings.

Airtable ID

408

Running and cycling app Strava's Flyby privacy settings are automatically set to be shared with everyone. Thus users passing one another will be tagged in each other's runs, and able to access their full name, picture and a map of their running route.

| Sep 14, 2020

| MrAndrew | Sep 14, 2020

How campaigns use manipulative tricks to convince you to open their emails

Airtable ID

407

"A new study out of Princeton shows that the vast majority of campaigns use dark patterns and clickbait subject lines to beg for donations."

| Sep 10, 2020

| Mark Sullivan | Sep 10, 2020

No items found.

Elon Musk responds to author Nassim Nicholas Taleb regarding his Dark Pattern complaint.

Airtable ID

358

@nntaleb Just saw this today. Tesla refunds in general should be easy to get electronically \& certainly through customer service. Will he addressed.

Jan 15, 2020

elonmusk | Jan 15, 2020

Author Nassim Nicholas Taleb is caught out by Dark Patterns in the Tesla app and is denied a refund.

Airtable ID

357

Elon @elonmusk, your Customer Support at Tesla is even worse than I claimed last time. It is an insult to your customers.

Jan 15, 2020

nntaleb | Jan 15, 2020

New Yorker: consent preferences.

Airtable ID

356

On the @NewYorker's site, there's a cookie setting literally called "Sell My Personal Information". If you disable it, it will auto-enable itself when you use the CTA to close the window! Absolutely egregious disregard for ethical UX.

Jan 11, 2020

_armannobari | Jan 11, 2020

Wish Shopping: unsubscribe.

Airtable ID

351

I hate stuff like this, came across this one recently on @WishShopping. Also important to note, this only, modal comes up after you submit a form of checkboxes, where the last box resubscribes you to a weekly drip campaign

Dec 27, 2019

IamTrevorMurphy | Dec 27, 2019

Outlook: consent preferences.

Airtable ID

349

So, @outlook/@Microsoft wants me to manually un-check like 100 companies if I don't want them collecting my data... #privacy

Dec 04, 2019

AdrianSkar | Dec 04, 2019

Plusnet: Marketing opt-out.

Airtable ID

347

Plusnet with their intentionally confusing language.

Nov 24, 2019

Seriphe | Nov 24, 2019

ICICI Bank: life cover upsell.

Airtable ID

345

WTF @ICICIBank, why would I need life cover while transferring funds to a friend!

Nov 23, 2019

mitul_45 | Nov 23, 2019

ClickUp: user shaming.

Airtable ID

337

A signup window for ClickUp says: 'Save 26 days per year. We analyzed the time saved by over 4,000 teams after switching to ClickUp. That's 624 hours back!' Underneath, the button for not signing up is labelled 'No, I want to waste 26 days'

Nov 07, 2019

jnnksbrt | Nov 07, 2019

RevolutApp: consent preferences.

Airtable ID

336

Hey @RevolutApp. What's with the confusing, blatant dark pattern messaging here when I go to toggle targeted marketing? Why MUST you be so sneaky? Why? Why?

Nov 06, 2019

KimberlyMicado | Nov 06, 2019

SpotHero: confusing unsubscribe.

Airtable ID

335

Check out this gem. Change in standard answer, followed by double negative content.

Nov 05, 2019

TeacohTime | Nov 05, 2019

Fii Stilat: fake countdown timer.

Airtable ID

334

Textbook example of @darkpatterns in Europe: @BogdanCovrig & I visited this webshop from three different browsers & they seem to personalize their timers to the specific browser call. No math.random(), but still curious. Days don’t change, just minutes & seconds.

Nov 04, 2019

CatalinaGoanta | Nov 04, 2019

Disney Destinations: unsubscribe.

Airtable ID

330

stop making people jump through the hoop! make these processes simple and straightforward!

Oct 29, 2019

dishonestmktg | Oct 29, 2019

BecauseNightIsBetter.com: allow notifications.

Airtable ID

327

One of the worst @darkpatterns I ever came across: Press allow notifications to verify that you are not a robot. When you decline it even redirects you to a different subdomain and asks you again.

Oct 19, 2019

etticat | Oct 19, 2019

alternate.de: consent preferences.

Airtable ID

326

See this #darkpattern all the time in cookie banners: the primary action is not 'confirm', but 'select + confirm all'

Oct 19, 2019

obesechinese | Oct 19, 2019

EE: unclear services sign up.

Airtable ID

325

One of the many reasons I’m leaving @EE - pulling @darkpatterns like this. Go to buy more data (extortionately priced), choose “One-off” and a pop-up appears with “Monthly Recurring” as the prominent, highlighted option. Now I have to waste my time working out how to cancel…

Oct 17, 2019

danchristians | Oct 17, 2019

Dark Pattern Games: resource for gamers wanting to avoid Dark Patterns.

Airtable ID

324

Dark Pattern Games is a review site that analyses the Dark Patterns used by different games. It has a voting system and is meticulously put together.

Oct 17, 2019

Anon | Oct 17, 2019

The Turbotax Trap - How the Tax Prep Industry Makes You Pay

Airtable ID

323

In this series of in-depth articles, Investigative journalist Justin Elliott looks into the various manipulative and deceptive techniques that Intuit allegedly used in their Turbotax software.

Oct 17, 2019

Justin Elliott, Paul Kiel & Will Yong | Oct 17, 2019

Onetravel uses a random number generator to create a fake "X people are looking at this fight" notification.

Airtable ID

322

Ok this is really funny, check this out. I was in the process of booking a flight via @OneTravel. Trying to make me book ASAP, they claimed: "38 people are looking at this flight". Whoa

Oct 16, 2019

Harpaz, Ophir | Oct 16, 2019

Gumtree: marketing preferences.

Airtable ID

320

On log in, you either accept marketing emails or cancel which logs you out. No way to opt out here. That’s not good UX @Gumtree #darkpattern

Oct 14, 2019

christiansandor | Oct 14, 2019

Citibank: upselling pop up.

Airtable ID

319

This #darkpattern pops up from time to time in the @Citi @Citibank mobile app. There's no way to dismiss the initial pop up, and when you try to say No Thanks on the next screen, you must confirm you're not interested.

Oct 14, 2019

ryantaber88 | Oct 14, 2019

Touchnote: misleading 'best value'.

Airtable ID

313

@Touchnote has this gem on their pricing comparison page. One option is marked as "best value". The selected item promises $19.80 of savings. But...they are all the same price?

Sep 30, 2019

JC_UX | Sep 30, 2019

IKEA: self-service POS terminal.

Airtable ID

312

Hello @IKEAUK, this is from your self-service POS terminal. I don’t want to enter my post code, where am I supposed to press ‘No Thanks’ ?

Sep 29, 2019

djh | Sep 29, 2019

NDTV Food: user shaming.

Airtable ID

311

You know what @NDTVFood, this doesn't give the greatest impression of your site.

Sep 28, 2019

pgl | Sep 28, 2019

Beyond Burger: allow notifications.

Airtable ID

310

check out this cursed shit i found on this site. it tells you to allow notifications to verify if your a human with a fake captcha. i only have seen the beyond burger site do this.

Sep 27, 2019

AmiTheRobot | Sep 27, 2019

Eventbrite: marketing preferences.

Airtable ID

309

in Eventbrite's last step when you register for tickets. 'Go To My Tickets' not only signs you up for email marketing but it's already opt-in for you. Sneaky + interfering the interface.

Sep 23, 2019

AndreiStroescu1 | Sep 23, 2019

Buienradar: pop-up consent.

Airtable ID

308

Example of @darkpatterns. The page I wanted to view is hidden by an overlay asking permission to show a popup. I don't want that, but my only options are 'yes' and 'not now, maybe later'. Where is the 'no', @buienradar?

Sep 10, 2019

BrtZndbrgn | Sep 10, 2019

Quora: forced App sign up.

Airtable ID

307

Shame on @Quora for implementing a dark pattern that forces me to download their app without an option to exit this horrible popup

Sep 10, 2019

koolamusic | Sep 10, 2019

Météo-France: settings preferences.

Airtable ID

306

Nice @darkpatterns here @meteofrance: “j'accepte” doesn't save the current settings, it turns everything on and exits. To keep the selected settings you have to chose “je valide mes choix”

Sep 08, 2019

EvpokPadding | Sep 08, 2019

Grammarly: hidden cancel subscription button.

Airtable ID

303

Hey @Grammarly, kinda shitty UX trying to hide the button to cancel my subscription.

Sep 03, 2019

AndreasNorman | Sep 03, 2019

Swiss Airlines: cookie settings.

Airtable ID

301

What a mischievous technique to trick people into giving in all the data by accidentally clicking the wrong click of action.

Aug 30, 2019

smashingmag | Aug 30, 2019

Vueling Airlines: sneaking services to customers as 'Priority Boarding'.

Airtable ID

296

The check-in process in @vueling hiding so many @darkpatterns to fool the passengers taking services we don't want as 'prioritary boarding

Aug 19, 2019

NachoOliveras | Aug 19, 2019

Coursera: marketing preferences.

Airtable ID

295

Yet another example of @darkpatterns, this time found on @coursera. You cannot just decline, it's "now" or "later"...

Aug 19, 2019

jacek_bilski | Aug 19, 2019

CBS: You are about to cancel your subscription. Still want to cancel after us asking 4 times?

Airtable ID

294

CBS makes it exceptionally difficult for users to cancel their premium subscription.

Aug 18, 2019

LifeLegacy | Aug 18, 2019

Contacts+: Call spam block.

Airtable ID

293

Hey @contactsplus you’re joining the @darkpatterns army!

Aug 17, 2019

_gallina_ | Aug 17, 2019

TripAdvisor: deleting account.

Airtable ID

291

Deleting your TripAdvisor account? It's more complex than destroying a ring Did you notice that "back" button that looks like a submit one? Well it took me 3 times to realize I was always going backwards instead of deleting my account

Aug 14, 2019

Mamboleoo | Aug 14, 2019

Gitlab: marketing preferences.

Airtable ID

290

This sadly looks like a @darkpatterns from @gitlab 2019 Global Developer Report: DevSecOps

Aug 05, 2019

hpizaia | Aug 05, 2019

UserTesting: unclear pricing information.

Airtable ID

289

@usertesting the sadly ironic sales experience for visitors on your site is disappointing. No prices + minimal info on the pricing page = informed decision? Then chatbot that asks an unanswerable question & forces me to give email address/name before asking more.

Aug 05, 2019

ycamjak | Aug 05, 2019

Shining a Light on Dark Patterns

Airtable ID

288

"This article provides the first public evidence of the power of dark patterns. It discusses the results of the authors’ large-scale experiment in which a representative sample of American consumers were randomly assigned to a control group, a group that was exposed to mild dark patterns, or a group that was exposed to aggressive dark patterns. All groups were told they had been automatically enrolled in an identity theft protection plan, and the experimental manipulation varied what acts were necessary for consumers to decline the plan. Users in the mild dark pattern condition were more than twice as likely to remain enrolled as those assigned to the control group, and users in the aggressive dark pattern condition were almost four times as likely to remain enrolled in the program."

Aug 05, 2019

Luguri, Jamie; Strahilevitz, Lior | Aug 05, 2019

KingoWhatsapp: Consent preferences.

Airtable ID

285

"Do you want it or you want it? The choice is yours." What kind of UX #darkPattern sorcery is this lol...

Jul 27, 2019

MaticJ | Jul 27, 2019

Quora: forced app download.

Airtable ID

284

@Quora, please let me know when you have fixed this very dark example of @darkpatterns. I do not have the app and do not wish to download it. You leave me no other choice than leaving Quora. If that's what you want, so be it.

Jul 26, 2019

BrtZndbrgn | Jul 26, 2019

Admiral: renewal and cancellation of insurance.

Airtable ID

283

Really poor @darkpatterns from @AdmiralUK. Sign up for car insurance online, manage account online, get email notification of auto-renewal (which I didn't explicitly sign up for) for a 38% increase in cost. No option to cancel auto-renewal online. Shameful and exploitative.

Jul 24, 2019

thelonelyrobot | Jul 24, 2019

Listonic: 'add item' button design also used in site's advertisements.

Airtable ID

282

Another #DarkPattern from @listonic (a grocery list app). They use a blue button to add an item to your grocery list - but that button disappears when you scroll down. Their ad space, however, has a similar blue button plastered to it that's always visible.

Jul 21, 2019

DougCollinsUX | Jul 21, 2019

Jake Sweeney car dealership: marketing unsubscribe.

Airtable ID

281

Haven't seen this dark pattern before... Hit unsubscribe from an email, then like most people I almost skipped the "why?" part and almost got resubscribed. Car dealerships are still generally bad marketers.

Jul 19, 2019

cuhpajo | Jul 19, 2019

National Express: cash back offer used to sneak sale of paid-for subscription.

Airtable ID

280

Oof, a masterful dark pattern from @nationalexpress @darkpatterns

Jul 17, 2019

fawkesley | Jul 17, 2019

Crazy egg: pop-ups.

Airtable ID

279

@crazyegg You know what users LOVE when they're reading articles? Takeover popups that interrupt them and can't be dismissed. This is some @darkpatterns shenanigans right here.

Jul 16, 2019

fienen | Jul 16, 2019

Netflix: autoplay for kids' TV shows.

Airtable ID

278

Frustrating: Can’t turn off @Netflix autoplaying next episode kids’ videos directly on smart TV (must use web interface) Bat-Sh*t Infuriating: @Netflix apparently CAN’T disable autoplay for KIDS profiles (only adult ones)? Shame on you.

Jul 13, 2019

lukestein | Jul 13, 2019

ICO: cookie preferences.

Airtable ID

276

I have no idea if analytics cookies are turned on or off. This obviously is not what 'good' looks like.

Jul 04, 2019

tbroyer | Jul 04, 2019

Daily Express: cookie preferences.

Airtable ID

275

OK, so let's "continue to partners" (there isn't another option anyway). So this screen is now about advertising and tracking. There are 252 partners listed here, with 245 pre-selected. That is a lot of companies who want to know about you. Note the @darkpatterns usage of green.

Jul 03, 2019

drogersuk | Jul 03, 2019

Lionsgate: marketing opt-in.

Airtable ID

274

Tried to redeem a @lionsgate digital movie download code, was forced into accepting spam marketing emails if I wanted to continue.

Jun 30, 2019

gfitzp | Jun 30, 2019

How E-Commerce Sites Manipulate You Into Buying Things You May Not Want

Airtable ID

270

"'Alexandra from Anaheim just saved $222 on her order' says one message next to an image of a bright, multicolored dress. [...] But “Alexandra from Anaheim” did not buy the dress. She does not exist."

Jun 24, 2019

Jennifer Valentino-DeVries | Jun 24, 2019

MyFitnessPal: consent preferences.

Airtable ID

268

I tried ticking and unticking the boxes—there's no way to permanently say no to both in @MyFitnessPal.

Jun 23, 2019

liamdaws | Jun 23, 2019

Smule: sign out of app.

Airtable ID

267

No way to sign out on @smule, an app with millions of downloads. To delete your account, you need to submit a request through their FAQ on their website and fill a super long form. I hate it when apps do this.

Jun 19, 2019

anthilemoon | Jun 19, 2019

Otto.de: Newsletter opt-in required to subscribe.

Airtable ID

264

This is once a #darkpattern : I have to order the newsletter in order to be able to register with #otto_de

Jun 12, 2019

holger1411 | Jun 12, 2019

Which button should the user push to cancel their membership? "Continue" or "Cancel"?

Airtable ID

263

@PressedJuicery Trying to unsubscribe from membership, and this what I get?! If I want to cancel, what button do I push?- You have to work at it to be this bad. #darkpatterns

Jun 09, 2019

kmcurk | Jun 09, 2019

Quora: pop-ups.

Airtable ID

262

There’s a dark pattern when you’re browsing @Quora on mobile. You can read an article for a while, but then this pop up shows up. There’s no way to exit out of the pop up without choosing one of these options and they both link to the App Store.

Jun 02, 2019

JardenaGJ | Jun 02, 2019

Ipsy: cancellation.

Airtable ID

261

Guess I didn't cancel my @ipsy membership last month. I hope the $10 was worth it. I was planning to take a break for the summer, now I'll never subscribe to ipsy again.

Jun 02, 2019

JessicaDunbar | Jun 02, 2019

JetBlue: seat selection implies necessary upgrade.

Airtable ID

260

This is a BS dark pattern from @JetBlue. They give the the cheap price of the flight, you enter all your info, then when it comes time to pick a seat, they make it seem like you need to upgrade to make sure you have a seat.

May 25, 2019

drbarnard | May 25, 2019

Airbnb: Unclear total price.

Airtable ID

258

Great @darkpatterns from @Airbnb - The price first displayed is less than half of the actual total. The filter doesn't use the total, so it's useless. The lack of friction helps push people through w/o noticing. Still used AirBnb, but no longer my 1st choice.

May 21, 2019

BBBP14 | May 21, 2019

Lastminute.com - active button designed to look inactive.

Airtable ID

256

Discovered such a shitty dark pattern on @lastminute_com - radio button looks like it’s inactive but in fact you can still press on it. Thumbs down not good, LastMinute.

May 16, 2019

gn0me | May 16, 2019

Le Monde: cancel online subscription.

Airtable ID

255

So apparently, to stop my (online) subscription @lemondefr, I gotta print a paper, fill my data, then send it like a postcard (and pay in the process). Nice

May 10, 2019

nielswd | May 10, 2019

United: data collection and sharing.

Airtable ID

253

@united doesn't allow you to do web check in unless you download an app and scan your passport. The app collects data it is then able to sell to 3rd parties for their own marketing purposes. Everyone seems eager to get a slice of us...

May 08, 2019

juanof9 | May 08, 2019

Medium: Alt text.

Airtable ID

252

Holy crap, I had no idea @medium has known about this for years and still not fixed it. So they don't care about blind people?

May 06, 2019

joelanman | May 06, 2019

Medium: Misleading sign up.

Airtable ID

251

Medium's signup process is a #darkpattern. It may seem like the only way to create an account is using Facebook/Google, but you can still use email. 1) Go to the "Sign in" page, 2) Click on "Sign in with email", 3) Enter your email, 4) Medium emails you an account creation link.

May 03, 2019

aruneshmathur | May 03, 2019

Do not uncheck this box if you wish to be contacted via email...

Airtable ID

250

Square Enix uses trick wording so that some users will unintentionally opt in to marketing communications.

May 03, 2019

redwall_hp | May 03, 2019

Citizen app: location access.

Airtable ID

246

@CitizenApp, via a server enabled "experiment", now ̶a̶s̶k̶i̶n̶g̶ ̶f̶o̶r̶ requiring "Always allow" location access. Switching to "When is use" results in not being able to use the app at all

Apr 30, 2019

capnbrbsa | Apr 30, 2019

Joe Biden: Unsubscribe.

Airtable ID

244

Say it ain't so, Joe. First required field and submit button is to remain in the list. Unsubscribe isn't prepopulated with my email address? That's some #darkpatterns black magic. @darkpatterns

Apr 26, 2019

MitchMirsky | Apr 26, 2019

Lucidchart: cancel subscription.

Airtable ID

241

Hey @lucidchart, are you for real? You seriously want to burn those bridges down with those checkmarks, don't you

Apr 23, 2019

lambdadmitry | Apr 23, 2019

GanttPRO: Unsubscribe.

Airtable ID

240

Try and figure out how to cancel your subscription for @GanttPROcom. Yep it's the little "link" word that has a font-size of 11px and in no way looks like a link. Also, it's mentioned nowhere in their Help Center (which conveniently has no search).

Apr 17, 2019

atokmakchiev | Apr 17, 2019

Intuit: Email preferences.

Airtable ID

239

This is @Intuit mailing mngmt. How many dark patterns can you spot? Intentional hiding of "unsubscribe". Double negatives. Check to NOT receive emails but sometimes you actually sign up. And Zuckering – lets you work hard to rid of all their crap.

Apr 16, 2019

zmetak | Apr 16, 2019

SumAll: Deactiviation.

Airtable ID

238

Finally, I fell in the @darkpatterns by @Sumall Twitter automation tool. Their deactivate account button is gray but the cancellation button (NO, GO BACK.) is green.

Apr 12, 2019

Gtarafdarr | Apr 12, 2019

Yelp: updated Terms of Service and Privacy Policy.

Airtable ID

237

Oh hey @Yelp @darkpatterns: “We’ve updated our Terms of Service and Privacy Policy” Click ’OK’ -> banner disappears New policy lets friends ‘check you in’, shares city w/ co’s, adds arbitration clause in ToS PP diff: https://diffchecker.com/IyAWdaAb ToS diff: https://diffchecker.com/Axd8qn4W

Apr 10, 2019

ashk4n | Apr 10, 2019

Federal Trade Commission v. Office Depot, Complaint for Permanent Injunction and Other Equitable Relief, Case No. 9-19-cv-80431 (S.D. Fla. Mar. 27, 2019),

Airtable ID

233

"Office Depot and [...] Support.com, were [accused of] falsely informing consumers that their computers were infected with malware and then selling them various fixes for non-existent problems." (Summary from Luguri & Strahilevitz, 2019)

Mar 27, 2019

| Mar 27, 2019

Boursorama: Can't close bank insurance pop-up.

Airtable ID

232

Omg, You kidding @boursorama? When I open a new bank account I find this Pop-up "Do you want to subscribe to our bank insurance?" Wait... where is the cross to close the pop-up? What are the insurance conditions? Seriously it's hidden and only visible in hover...

Mar 12, 2019

DoDontUX | Mar 12, 2019

Colorfy: Unsubscribe.

Airtable ID

231

So angry My mum was wondering where all her iTunes credit was going. I checked her subscriptions “But I deleted that app!” she said. She had no idea this was happening. For months. And just kept putting more money in She bought it because her grandson loves colouring

Mar 11, 2019

twolivesleft | Mar 11, 2019

Three: Marketing opt-out.

Airtable ID

229

You can't opt out of this spam from @ThreeUKSupport without signing up to My3.

Mar 03, 2019

AmThatKindaDude | Mar 03, 2019

Go Fund Me: sign in.

Airtable ID

228

@gofundme this is very sad... as you can imagine following https://twitter.com/utopiah/status/1099075503955288064 I do NOT want to use not create a new account. Yet this makes it seem like its mandatory. Should @darkpatterns also pitch in?

Mar 01, 2019

utopiah | Mar 01, 2019

MyFax: Cancel subscription.

Airtable ID

226

When in doubt, make a tool that doesn't work (didn't send any of my faxes) and have it be as difficult as possible to cancel a free trial @darkpatterns #darkpatterns There isn't even a numbered option to cancel on the phone system, 15 minutes on hold... awesome.

Feb 27, 2019

jamesphig | Feb 27, 2019

Delta: Mailing list unsubscribe.

Airtable ID

224

~a double whammy~ 1) @darkpatterns: trying to unsubscribe from @Delta, are the "program updates" REALLY that important? or you just don't want me to unsub 2) #UX: THESE ARE CHECKBOXES BUT YOU CAN ONLY CHECK ONE THIS IS WHAT RADIO BUTTONS ARE FOR

Feb 22, 2019

_weimf | Feb 22, 2019

XING News: Unsubscribe.

Airtable ID

223

No "unsubscribe all"? Really @XINGNews?

Feb 22, 2019

philbergdorf | Feb 22, 2019

CIBC: Forced ads and unclear buttons.

Airtable ID

222

Horrible experience opening the @cibc iPhone app - multiple @darkpatterns. A forced ad you have to scroll 3 pages down to get past. Then, "No Thanks" is not styled like a button. Makes you double-confirm with reverse-styled buttons. "Go to my accounts" is why I opened the app!

Feb 16, 2019

deviantintegral | Feb 16, 2019

Inverse.com: Declining newsletter sign-up.

Airtable ID

221

Inverse.com: You have to scroll down from the full screen pop up to decline

Feb 15, 2019

liquidbrains | Feb 15, 2019

Proflowers puts your savings on bottom to make it look like your actual price. When your order price is actually above it.

Airtable ID

220

To add to this. The 2 additional fees you see at the bottom weren’t shown until after filling out and customizing your order. At the beginning, it said I’d only be paying for shipping.

Feb 12, 2019

GeeShepherd | Feb 12, 2019

Clothing retailer Next requires users to tick some checkboxes and untick others in order to opt out from marketing emails.

Airtable ID

219

Next requires users to tick a series of four checkboxes to opt out of marketing communications, but then requires users to leave the fifth checkbox unticked to opt out. If they are not paying close attention, they will opt in by mistake.

Feb 07, 2019

theya222 | Feb 07, 2019

Imperial War Museum Duxford: Ticket prices.

Airtable ID

218

Imperial War Museum Duxford hides by default the actual price of their tickets in favour of one including a 'voluntary donation'

Feb 06, 2019

Gibfender | Feb 06, 2019

24PetWatch: Unsubscribe.

Airtable ID

217

Not very happy with @24petwatch. They offer a 30 day trial of their pet insurance policy, but their website has no way to canel the trial. NOT cool

Feb 05, 2019

JohnJMills | Feb 05, 2019

Ultimate Guitar: unable to decline permissions.

Airtable ID

215

Wow @ultimateguitar, I just plugged my earphones in, and your app, which wasn't even in the foreground, prompted me to give access to my earbuds microphone. Clicking cancel just respawned the dialog. Had no choice but to accept!

Feb 04, 2019

xgouchet | Feb 04, 2019

Snapchat: misleading marketing sign up.

Airtable ID

213

#darkpattern from @Snapchat. This form makes it seem like you need to add your email address to be able to complete the form. You don't.

Jan 31, 2019

aro_007 | Jan 31, 2019

Soundguys.com: Headphones are collecting too much personal data

Airtable ID

210

“I can’t think of a single reason why a pair of workout earbuds need access to someone’s menstrual history. We should just call it what it is because, at that point, it doesn’t feel like a transaction anymore. It’s just spying.”

Jan 17, 2019

Adam Molina | Jan 17, 2019

FlyBys: Marketing preferences.

Airtable ID

209

Probably easier to just delete the email than to have to select every single checkbox to unsubscribe hey @flybuys? Or maybe that's the point...

Jan 09, 2019

NickJacobAU | Jan 09, 2019

Confirmshaming.

Airtable ID

208

Tumblr account dedicated to examples of confirmshaming.

Jan 01, 2019

Anon | Jan 01, 2019

CodePen: Unsubscribe from mailing list.

Airtable ID

205

CodePen circumventing legal "Unsubscribe from mail list" requirements by adding you to 5 separate mail lists.

Dec 21, 2018

birkir | Dec 21, 2018

Epic Games Store added the word "not" to the standard blurb about receiving emails.

Airtable ID

204

Epic requires users to tick a box to opt out of emails. if the user does not notice this UI control, they will be automatically opted into emails.

Dec 15, 2018

craftkiller | Dec 15, 2018

Reddit: Mobile site UI.

Airtable ID

202

Reddit's mobile site UI has become even more evil. I don't have the app installed, yet it mimics the Android "Open in X or Y" prompt to try and trick you into installing it. Shame.

Nov 29, 2018

StopEnjoyingThings | Nov 29, 2018

Brilliant.org: Unsubscribe.

Airtable ID

200

Tried cancelling my subscription today...

Nov 14, 2018

harksha | Nov 14, 2018

Texas voting machines: Switching votes

Airtable ID

198

"When Texas’ early voting process started, some people finished filling out their ballot only to see that their choices had been changed — either switched from one party to another, or erased completely. This seemed like a bug at best, or deliberate election tampering at worst."

Oct 30, 2018

Adi Robertson | Oct 30, 2018

Reddit uses annoying overlay on website to coerce app downloads.

Airtable ID

197

Reddit makes it's website difficult to use, in an effort to drive users to use their native mobile apps.

Oct 05, 2018

TableSurface | Oct 05, 2018

Time Warner Cable: Manipulative Dropdown List.

Airtable ID

196

Dropdown list is written so that typing “1” enters in “10”, not “1”.

Oct 01, 2018

Gray et al. | Oct 01, 2018

Fake Captcha.

Airtable ID

193

The website asks the user to either wait 20 seconds or click a Google+ “+1” button to prove that they are human. Most users will not want to wait 20 seconds to access the site, so they may click the “+1” for a reason they would normally not.

Sep 12, 2018

Gray et al. | Sep 12, 2018

StudentLifeNetwork: marketing sign up.

Airtable ID

192

The button is greyed out but works. To trick you into signing up for spam.

Sep 10, 2018

KlumsyGamer | Sep 10, 2018

Wikipedia: Donation drive.

Airtable ID

191

There's no clear option to dismiss the donation screen, only "donate" and "donate later" instead of "yes" and "no". Clicking on "donate later" prompts you to give your email address instead of dismissing the screen.

Aug 29, 2018

SkyMuffin | Aug 29, 2018